Support Technician II

If you like a challenge and are looking for a job where you will get exposure to a variety of advanced technologies and learn quickly—this is a great opportunity for you. This role is NOT limited to desktop support. There is rapid opportunity to advance to engineer level depending on your motivation and aptitude to learn.

The Support Technician II (ST2) will deliver Level 2 remote and on-site technical support to our clients. The ST2 will work closely with the Level 1 Support & Systems Engineering team to ensure that client requests are resolved promptly and clients are kept informed of progress and status. ST2 will utilize Nucentric’s in-house enterprise tools for network device monitoring and centralized network asset management.

Additionally, ST2 will assist the Systems Engineering team with pre-staging hardware, deployments, and core infrastructure projects such as desktop migrations and wireless installations.

• Employer-paid health insurance.
• Retirement plan with employer matching contributions.
• Long- and short-term disability.
• 24/7 Telehealth services.
• Life insurance.
• Cell phone and car allowance.
• Paid holidays and PTO (Vacation/Sick Leave).
• Quarterly performance-based team bonuses.
• Training benefit, including allotted training time during work hours and paid certification exams.

Nucentric Solutions has been a leading provider of managed network services in Charlotte and surrounding areas since 2002.