US - Field Technical Spt Cons IV

Our client, a leading financial services organization, is seeking a US - Field Technical Spt Cons IV - US1 to join their team. As a US - Field Technical Spt Cons IV - US1, you will be part of the IT Support Services supporting the technical needs of the organization. The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a proactive attitude, which will align successfully in the organization.

Job Title: US - Field Technical Spt Cons IV - US1

Location: Charlotte, NC

Pay Range: $30.04

Shift: Hours Per Shift: 8

• Provide software and hardware support to end-users in a professional banking environment
• Configure, install, and test hardware components and manage hardware deployment replacements
• Support and troubleshoot end-user devices, including PCs, laptops, and virtual desktops
• Manage service-related issues using the Service Now ticketing system to prevent escalation
• Document service events accurately and maintain detailed records of work orders and tickets

• 3-5 years of experience providing software and hardware support in a professional setting
• Knowledge of server, Cisco technology, and infrastructure applications such as VDI, patch management, encryption, and anti-virus solutions
• Proficiency with troubleshooting/supporting MS Office applications, MS Teams, Outlook, and Windows OS
• Experience working with Service Now or similar ticketing systems is a plus
• Strong customer service skills and the ability to work independently in a fast-paced, high-profile environment

• Opportunity to work in a professional banking environment supporting high-profile users
• Engage in diverse technical support activities that enhance your skills
• Work onsite in Charlotte, NC with a standard Monday through Friday schedule
• Potential to stay after hours if needed, providing flexibility
• Be part of a dynamic team committed to excellence and customer satisfaction

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.