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IT Project Manager IT Consultant

IT Service Desk Manager — Lead ITIL, ServiceNow & UX

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: CRC Group
Full Time position
Listed on 2026-01-16
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Job Description & How to Apply Below
A leading insurance firm is seeking an IT Service Desk Manager in Charlotte, NC. This role requires a hands-on leader to oversee IT support operations, ensuring top-notch service delivery and customer satisfaction. The ideal candidate should have a Bachelor’s degree, ITIL certification, and extensive experience in service desk management. Responsibilities include implementing ITIL practices, leading the IT team, and acting as the liaison between IT and business stakeholders.

A commitment to service excellence and strong leadership skills are essential for success.
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