Senior IT Manager

Senior IT Manager – Spectrum

Location:

Charlotte, NCSalary: $148,000 - $158,000 annually (approx)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

• Oversee multiple and/or large departments within IT
• Build and implement IT plans according to the IT and corporate strategy
• Manage the maintenance and enhancement of hardware and software systems that support field business applications and local area networks/wide area networks (LAN/WAN) for employees
• Ensure uninterrupted IT network support by setting and communicating maximum performance standards to employees
• Ensure compliance with IT standards, policies and procedures
• Accountable for respective budgets

• Office environment

• Education: Bachelor’s degree in Information Technology, Computer Science, MIS or related field or equivalent work experience
• Experience:
  • 7+ years IT work experience
  • 5+ years leadership experience
  • 2+ years project management experience
• Skills:
  • Ability to read, write and speak the English language
  • Basic computer skills, with proficiency with Word and Excel
  • Ability to recruit, motivate, develop and direct people as they work, identifying the best people for the job; experience leading others and providing
    
    Institutative feedback
  • Knowledge of computer and/or network systems, applications, procedures and techniques
  • Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area
  • Display a sense of urgency to resolve issues quickly and efficiently
  • A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential
  • Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently
  • Ability to make decisions and solve problems while working under pressure
  • Demonstrated work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
  • Proven knowledge of information technologies and methodologies related to assigned IT segment or area

• Experience:
  • 3 years experience in Avaya suite of applications like AEP, Communication Manager and Swampfox Integrated customer experience / Outbound Call Manager
  • 3 years or more experience in Cyara tool with scripting and execution
  • 2+ years of experience working in Kore AI on Conversational IVR

Here, our employees don’t just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributionsssel to nostro- success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, बड़े applying local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilitiesoup and veterans.

Charter Communications provides superior communication and entertainment  for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.