NOC Engineer - and Hybrid in Charlotte

A growing fiber and telecommunications provider is seeking a NOC Engineer I to join its Network Operations Center team. This role is ideal for someone with hands‑on networking or telecom experience who enjoys troubleshooting, monitoring live networks, and being on the front line of service reliability.

• Monitor large-scale transport, IP, Ethernet, and voice networks in a 24/7 NOC environment
• Act as the first point of response for network alerts, service disruptions, and customer پیر reports
• Triage incidents, open and manage trouble tickets, and provide clear, timely updates to customers and internal teams
• Prioritize and resolve issues efficiently while knowing when and how to escape
• Perform basic system and network administration tasks, including troubleshooting, patching, and light automation
• Support internal teams as免费人成 escalation resource when needed

• 2+ years of experience in networking, telecom, orarlier related technical support roles
• Experience working in a service provider or telecommunications environment
• Strong problem‑solving skills and the ability to remain calm in high‑impact situations
• Clear written and verbal communication skills, with a customer‑focused mindset
• Comfort working with live production systems and shifting priorities

• Carrier transport technologies (Metro Ethernet, DWDM, fiber services, T1s, EOC/EFM, ADSL)
• IP networking fundamentals, DNS, and subnetting
• Dynamic routing protocols (BGP, OSPF, RIP, EIGRP)
• Voice and telephony technologies (TDM, VoIP, SIP, converged networks)
• Exposure to networking vendors or certifications (Cisco, Ciena, AdTran, Fortinet, etc.) is a plus

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree preferred but not mandatory