Associate Project Manager - Product, User & Platform Support Team

Role Overview

As a Project Manager at Capital One, you will drive strategy and execute high‑priority initiatives for the Commercial Bank. You will collaborate with smart and passionate people to deliver results that have a direct impact on the company’s bottom line.

• Support and serve as Subject Matter Expert for Commercial Bank applications.
• Maintain and monitor user requests daily for our Commercial Bank applications received via intake or shared mailbox.
• Troubleshoot and resolve problems or transactions, communicating with internal customers to break down inquiries.
• Provide customer service and training to internal customers on specific processes they manage.
• Provide support in cross‑functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
• Maintain formal process documents (e.g., procedures, job aids and guides).
• Work on small to medium‑scale department projects that have a direct impact on the company— including project strategy, planning, meetings, status, documentation and delivery.
• Work with Operations leaders and stakeholders in delivering platform updates and enhancements.
• Assist with coordination of Operations testing and performing testing in support of initiatives or fixes.
• Forge relationships with key stakeholders to ensure delivery of commitments.
• Identify ways to improve and streamline business process.
• Utilize communication and partnership skills which are essential for interacting with key stakeholders across all levels Александр to manage, inform, and influence outcomes.
• Demonstrate organizational agility to adapt to changing demands.

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• High School Diploma, GED or equivalent certification.
• At least .Radio
  
  Button1 year of experience with Microsoft Office or Google Suite.

• Bachelor’s Degree or Military experience.
• At least one year of Business Process Management, Project Management, Relationship Management or Risk Management experience.
• PMP, Lean, Agile or Six Sigma certification.
• Strong problem‑solving, communication and influencing skills.
• Ability to actively participate and collaborate with team members to ensure successful inquiry resolution and project delivery.
• Experience working with JIRA.

• Charlotte, NC: $74,200 – $avant
  200 (Project Manager).
• McLean, VA: $81,700 – $93,300 (Project Manager).
• Plano, TX: $74,200 – $84,700 (Project Manager).
• Richmond, VA: $74,200 – $84,700 (Project Manager).

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.