Director of Salesforce Transformation

Parts Source is the leading technology and software platform for managing mission-critical healthcare equipment
. Trusted by over 5,000 US hospitals and 15,000 clinical sites, Parts Source empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

Parts Source team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

The Director of Salesforce Transformation is responsible for leading the organization’s comprehensive transformation of ,establishing it as the unified platform for Sales, Marketing, Customer Support, Customer Success, Finance, and Accounting. This position drives the end-to-end transformation process by developing strategy, directing a cross-functional execution team—including Salesforce Administrators, Developers, Business Analysts, and Project Managers—and ensuring robust integration with Product, Engineering, and Quality Assurance teams.

• Ownthe roadmap for Salesforce modernization, aligning initiatives with enterprise goals (growth, efficiency, CX).
• Act as the executive sponsor’s lieutenant, providing governance, decision support, and executive communications.
• Ensure alignment between business objectives, Salesforce capabilities, and technical architecture.
• Lead and develop a multi-disciplined team:
  Salesforce Admins, Developers/Integration Engineers, BAs, Project Managers.
• Institute best practices (Agile, scrum, CI/CD where relevant) and foster a culture of accountability, innovation, and continuous improvement.
• Oversee the delivery of Salesforce capabilities across major functional domains:
  Lead-to-Quote, Order Management, Billing, Service, Vendor Management, Pricing, etc.
• Coordinate data migration, system testing, and cutover planning to ensure smooth transitions.
• Partner with QA to define test strategies and acceptance criteria; ensure that integrations are well tested and reliable.

• 10+ years in enterprise technology, CRM, or digital transformation leadership.
• Minimum 5 years leading Salesforce transformation programs at scale.
• Demonstrated experience managing cross-functional teams (admins, developers, analysts, project managers).
• Deep technical knowledge of Salesforce (Sales Cloud, Service Cloud, CPQ, Billing) and integrations (APIs, Mule Soft,middleware).
• Experience working closely with Product, Engineering, and QA teams to ensure system interoperability and rigorous test coverage.
• Salesforce certifications (Admin, Architect, or related) are a strong plus;
  Agile or PMP certifications beneficial.

• Salesforce transformation milestones delivered on schedule and within budget.
• Reliable, high-qualityintegrationsbetween Salesforce and internal systems.
• High business adoption and satisfaction across all functional groups.
• Measurable reduction in legacy systems, manual workflows, and process duplication.
• Retention and growth of the internal Salesforce/Transformation team.
• Sustained improvements in business KPIs (cycle time, accuracy, customer satisfaction, etc.).

• Be accountable for the strategic adoption and implementation of advanced AI initiatives, with a particular emphasis on Salesforce Agent Force .
• Developing and overseeing the execution of a cohesive strategy for integrating AI-powered capabilities into the Salesforce ecosystem, thereby advancing automation, elevating customer engagement, andoptimizingoperational efficiency.
• Lead organizational change management to support successful adoption, and cultivate a culture that embraces innovation and data-driven decision-making across the enterprise.