Cloud Operations Engineer

Overview

Allspring is seeking a Cloud Operations Engineer to join Allspring Engineering and Technology (Allspring

ET) team. The role will be based in the US and will help build an operational framework around AWS (Amazon Web Services), Azure and OCI (Oracle Cloud Infrastructure) systems and services. We operate a hybrid working model, requiring in‑office work 3‑4 days per week. Location(s):
Charlotte, NC or Milwaukee, WI.

• Develop and maintain cloud computing operational standards across AWS, Azure, OCI and any future cloud environment that Allspring may consume.
• Mentor and lead domain education across a team of systems operators and administrators who operate Allspring’s cloud infrastructure. Ensure prompt resolution of cloud infrastructure incidents and events, evaluating and resolving root causes.
• Lead the design, build and management of cloud orchestration and automation to facilitate system upgrades, patching, vulnerability mitigation and other repeatable systems maintenance tasks.
• Lead the design, build and management of cloud monitoring. Leverage native AWS, Azure and OCI tools and recommend third‑party tools as appropriate. Monitor at the CI (Configuration Item) level and aggregate to the service level. Enable, design, implement and manage status dashboards, alerts to on‑call teams and the opening of incident tickets.
• Ensure 7x24 support to meet SLAs (Service Level Agreements) and OLAs (Operating Level Agreements) via the cloud operations team. Promptly manage incident, problem and service‑request queues.
• Build strong relationships with developers, technology teams, solution teams and business application owners. Understand business and technical needs, and lead the design, build and management of cloud solutions for new and migrated services, ensuring alignment with existing standards.
• Ensure operability, availability and performance of Allspring cloud standards by building redundancy, resilience and monitoring, especially for mission‑critical functions such as trading and regulatory applications. Exercise disaster recovery environments and plans regularly in conjunction with BCP (Business Continuity Planning).
• Maintain level‑1 and level‑2 operational documentation (run books) and processes, keeping them current.
• Form, implement and enforce industry best practices.
• Collaborate and consult with key technical experts, technology teams and external industry groups to resolve complex technical issues and achieve goals.

• Bachelor’s degree or higher in MIS, CS or another technology‑related field.
• 5+ years of engineering and technology experience, preferably in Financial Services, Technology, or a related field.
• Ability to multi‑task in a fast‑paced environment and prioritize duties to meet deadlines with limited supervision.
• Strong verbal and written communication skills.
• Effective influencing and consensus‑building skills.
• Strategic focus on problem‑solving and stable, predictable operations.
• Strong teaching and mentoring skills.
• Strong presentation and communication skills.
• Position may require occasional travel outside the primary work location.
• 5+ years of AWS and Azure experience; OCI preferred.
• Experience working effectively in a heavily distributed environment.
• Proven experience maintaining strong documentation.
• Ability to transfer knowledge to key team members and act as a value‑added resource.
• Proven experience on‑call for support and maintenance issues; able to troubleshoot independently.
• Confidence interacting with counterparts at all levels within the firm.
• Excellent problem‑solving and troubleshooting skills.
• Demonstrated ability to collaborate with teams spanning a range of locations.

Base Pay Range: $100,000 - $125,000. Actual base salary may vary based upon relevant experience, time in role, base salary internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include an incentive program linked to performance (for example, annual discretionary bonus programs or other annual or non‑annual incentive or sales plans).

We are an Equal Opportunity/Affirmative Action Employer qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Mid‑Senior level

Full‑time

Engineering and Information Technology