Account Manager

About Cantey Tech

Cantey Tech provides IT Support, Managed Services, Security, and Cloud Services to our clients so they can focus on running their business. Our clients range from small and medium‑sized businesses across multiple industries to the education field, school districts, and large organizations.

Title: Account Manager – Charleston, SC

Location: North Charleston, SC (Remote)

Salary: $3.20K per month

Benefits:

• Medical
• Retirement
• PTO
• 401k match
• Phone/Internet allowance
• Sabbatical
• Bereavement

• Continuously keep abreast of the latest Information Technology, Cyber Security and AI trends in our client industry segments.
• Review each book of business client services and service contract terms and understand Cantey Tech service capabilities match to address client challenges.
• Understand Cantey Service Delivery operations and processes for all applicable capabilities.
• Conduct efficient and detailed sales discovery processes to understand client business initiatives, business strategies and objectives.
• Align discovery findings and challenges to Cantey Tech capabilities to fix those challenges.
• Communicate and translate how our technology can help achieve their business objectives.
• Collaborate with the VCIO, sales leadership, service delivery and operational teams to solve problems efficiently.
• Continuously engage clients to identify new opportunities to provide value and move their business forward.
• Track & maintain all required client activity in our CRM.
• Execute a professional, high level business value sales cycle from start to finish in a timely manner.
• Conduct professional prep and conduct client meetings that drive valuable client impact.
• Create and review client proposals that detail the client challenges and how our capabilities uniquely solve the client issue including all the quantitative and qualitative validation.
• Expand client book of business by meeting or exceeding monthly quota of additional sales.
• Continuously conduct self‑training on new service solutions and trends for Information Technology, AI, and Cyber security.
• Provide positive client experience to align with the client first culture to maintain industry leading 97% client retention score.
• Respond to client inquiries in a timely and professional manner.
• Advise management on situations that may require additional client support or escalation.
• Keep confidential all proprietary client and company information.

• Client meetings: 12 per month
• Proposals presented: 8 per month
• Closed MRR Managed services revenue: $3,200 per month

• Maintain a high degree of professionalism. Attitude, appearance, demeanor, etc.
• Maintain superior client relations.
• Excellent oral, written, and listening skills.
• Excellent time management skills.
• 2-5 years of IT infrastructure or Cyber Security sales experience.
• Hard‑working, collaborative mindset, self‑motivated, and results‑oriented.
• Strong believer and execution with consultative sales.
• Proficient use of Microsoft Office and CRM software.
• Microsoft Certified Solutions Associate (MCSA) certifications.

Voted one of South Carolina's Best Places to Work in 2021 and 2023. Inc 5000 Fastest Growing Companies for the last 9 years, and we have an outstanding reputation for best in service and state‑of‑the‑art technical support by our clients with a 95% retention rate. What makes our company such a great place to work are the internal career advancement opportunities, the compensation package (Health, 401K match, Tuition Reimbursement) and most importantly the people that you get to work with every day.