Network Support Specialist

Base Pay Range

$25.00/hr - $30.00/hr

Direct message the job poster from Gravity IT Resources

Network Support Specialist

Location: Charlotte, NC

Work Schedule: Onsite every other Monday and Wednesday

Hours: 8:00 AM – 5:00 PM

Terms: Contract to hire

We are seeking a motivated Network Support Specialist to join a fast‑paced enterprise support environment. This role supports a large, distributed organization and works directly with a wide range of end users, from frontline staff to regional leadership. While a structured training program is provided, candidates should bring strong foundational networking knowledge and a customer‑focused mindset.

• Provide network troubleshooting and support across enterprise environments
• Support and triage incidents via a ticketing management system (Zendesk currently in use)
• Create, manage, and update support tickets with clear documentation
• Assist with routing and switching hardware, structured cabling, and end‑user network connectivity
• Support Cisco/Meraki networking environments, including use of the Meraki dashboard
• Collaborate with team members to resolve both routine and more complex network issues
• Participate in phone‑based triage or offline investigation, depending on assignment
• Deliver a high level of customer service while supporting users with varying technical backgrounds

• Strong foundational knowledge of networking concepts, including the OSI model and how network support functions align within it
• Hands‑on experience troubleshooting network connectivity issues
• Experience supporting routing and switching hardware and end‑user network connections
• Familiarity with Cisco and/or Meraki environments
• Experience using a ticketing or case management system
• Ability to work effectively in a fast‑paced, enterprise environment
• Strong communication and customer service skills

• Experience working in large or distributed organizations
• 3+ years of professional experience in a networking or network support role
• Exposure to network monitoring or observability tools
• Familiarity with the Meraki portal/dashboard

• Team consists of approximately 9 network support agents plus a manager
• Two primary work modes:
• Phone‑based triage and initial support
• Offline troubleshooting for more complex issues

This role offers the opportunity to grow within the organization, with structured training, hands‑on experience, and exposure to enterprise‑scale networking environments.