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IT Support IT Project Manager Technical Support Systems Administrator

IT Service Desk Lead | Multisite Support & ITIL Excellence

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: McMillan Pazdan Smith Architecture
Full Time position
Listed on 2026-01-11
Job specializations:
  • IT/Tech
    IT Support, IT Project Manager, Technical Support, Systems Administrator
Job Description & How to Apply Below
A leading architecture and design firm in Charlotte is seeking an experienced IT Service Desk Manager to oversee its Service Desk team. Responsibilities include managing team performance, SLAs, and service desk operations to ensure effective technical support across multiple offices. Candidates should have at least 10 years of experience in managing IT teams, excellent customer service skills, and familiarity with ITSM tools like Auto Task.

The role demands strong leadership and analytical skills to drive continuous improvement in service delivery.
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