UX​/UI Specialist

The Role

As a member of our UX+UI Team, your contribution to the organization will be to leverage your background and experience to effectively support the UX+UI Strategy for all company websites from our Charlotte, NC headquarters.

• Manage and maintain websites within the company’s in-house proprietary CMS ensuring accuracy, integrity, and overall quality of all website content and functionality
• Ensure website product launch processes are followed accurately and consistently
• Evaluate website usability and provide clear, actionable recommendations for improvement in collaboration with internal teams
• Take ownership of the performance, accuracy, and outcomes of company websites, including product launches, site features, layouts, and enhancements
• Effectively prioritize and manage multiple projects simultaneously, ensuring timely and high-quality delivery
• Collaborate closely and communicate effectively with the wider marketing team and cross-functional stakeholders
• Work closely with internal backend development teams on new features, implementations, and bug fixes
• Identify, investigate, and resolve UX-related issues across digital platforms
• Implement layout and design adjustments informed by user feedback, analytics data, and research insights
• Manage and maintain HTML-based digital sales tools

• 3–5 years’ experience in a UX/UI role or a closely related position
• Strong working knowledge of HTML and CSS
• Excellent attention to detail with strong analytical and problem-solving skills
• Proven ability to work effectively across different time zones
• Comfortable working in a fast-paced environment, managing multiple priorities, and collaborating with cross-functional teams while maintaining a high standard of work
• Experience working with Content Management Systems (CMS)
• Strong understanding of responsive design and development best practices
• Ability to prioritize tasks and make sound decisions in a rapidly changing environment
• Resourceful, innovative, creative, and adaptable in approach
• Highly organized, accurate, and deadline-driven
• Friendly, collaborative personality with the ability to quickly build rapport with colleagues
• Strong written and verbal communication skills

• Experience with Salesforce is preferred
• Knowledge of Liquid templating language is a plus
• Experience with Google Analytics and other analytics platforms is a plus