Director of Product

Job Summary

Director, Digital Product Experience leads the design and strategy behind Securitas’ digital ecosystem spanning client portals, mobile officer applications, and enterprise tools. This leader bridges business strategy, technology innovation, and user needs to deliver intuitive, high‑quality experiences that empower our clients, officers, and employees. The incumbent shapes how Securitas’ digital products connect people and data, drive efficiency, and advance our mission to make the world a safer place.

The Director builds and scales user experience and research practices, defines design standards, and ensures every digital interaction reflects our commitment to trust, simplicity, and innovation. As a people leader, one manages and grows a talented team of designers and researchers; cultivating a collaborative, empowered environment where evidence‑based design thrives.

Associates are held accountable for successful job performance, including defining and executing a comprehensive digital product strategy, building and growing a multidisciplinary team, overseeing UX strategy and design standards, developing and scaling a robust user research program, partnering with cross‑functional teams, maintaining core product artifacts, communicating strategy to executive leadership, and supporting agile execution across global teams.

• Define and execute a comprehensive digital product strategy aligned with Securitas’ global business objectives and 2030 transformation vision.
• Partner with the VP of Product and Innovation to align product roadmaps with organization priorities.
• Translate business goals into meaningful user experiences that deliver measurable impact for both clients and employees.

• Lead, mentor, and grow a multidisciplinary user experience team.
• Define clear roles, responsibilities, and career progression paths within the user & product experience function.
• Build a culture of feedback, collaboration, and continuous improvement, encouraging curiosity and innovation.
• Champion diversity, inclusion, and psychological safety, ensuring all voices are heard and ideas valued.

• Establish and oversee UX strategy and design standards for Securitas’ digital product suite (e.g., MySecuritas, MyConnect, Client Excellence Platform, and more).
• Build a scalable design system and shared component library to ensure consistency, accessibility, and global alignment.
• Champion user‑centered design principles and represent the voice of clients, employees, and officers in all product decisions.

• Develop and scale a user research program to capture insights from field operations, clients, and end users.
• Use qualitative and quantitative data to guide product decisions and continuously improve usability and adoption.
• Lead usability testing, surveys, and field studies to validate concepts and identify friction points in user journeys.

• Partner with Product Managers, Engineers, Operations, Commercial, and Business Analysts to translate user needs into clear requirements and actionable product roadmaps.
• Support agile execution through informed prioritization, feature definition, and iterative testing.
• Collaborate across global product and regional teams to ensure solutions scale effectively and reflect operational realities.

• Maintain core product artifacts including user personas, journey maps, experience blueprints, and design documentation.
• Communicate product experience strategy, decisions, and progress to executive leadership and cross‑functional partners.
• Foster a culture of experimentation, inclusion, and continuous improvement across the Product and UX community.

• Bachelor’s degree in design, human–computer interaction, business, or related field.
• 10+ years of experience in digital product management, UX strategy, or experience design, ideally within complex, enterprise, or service environments.
• 5+ years of experience leading and developing teams of designers and/or researchers.
• Proven success in defining and executing digital…