IT Support Engineer
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2025-12-25
Listing for:
AccruePartners
Full Time
position Listed on 2025-12-25
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Join to apply for the IT Support Engineer role at Accrue Partners
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The Team You Will Be Joining- Dynamic and creative company located in Charlotte, NC, and headquartered in San Francisco
- Dedicated to making financial progress possible for everyone
- National presence providing excellent service to over 60 million members
- Vibrant work environment with a culture founded on collaboration and good energy
- Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work‑life balance
- Tons of opportunities to take on responsibility and ownership and have a meaningful impact
- You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action
- Free amenities, paid company trips and outings, competitive salary, and generous benefits
- Application troubleshooting, resolution and reporting
- Collaborate with a team of 5 IT support engineers and 5 contractors
- Support an inventory of ~3000 endpoints including MacOS, Windows, and ChromeOS
- Participate in or run weekly onboarding and offboarding of company employees
- Contribute to automation initiatives using API tools like Workato
- Troubleshoot Mac Book issues and resolve user issues
- Support rotation shifts for helpdesk supporting ~2000 users
- On‑Site - South Charlotte
- 3+ years working experience as an IT support engineer or relevant experience
- Experience with MacOS, iOS, Android, Microsoft 365, and/or Google Workspace
- Experience with Okta or equivalent SSO service
- Experience with onboarding/offboarding of company employees
- Experience managing teams in remote locations and different time zones
- Hands‑on experience with Active Directory, Mobile Device Management, Endpoint Security, Unified Communications
- Experience with automating IT tasks using programming or API automation services like Workato
- Mid‑Senior level
- Contract
- Information Technology
- Industries:
Staffing and Recruiting
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