IT Manager

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Full Time

W e enrich the lives of those we serve by providing a nurturing environment that fosters joy, purpose, and well-being. The Sharon at South Park is a continuing care retirement community for senior residents located near the heart of South Park. We are a non‑profit long term care facility that offers independent living, assisted living, and skilled nursing care. At the Sharon at South Park our team member's number one responsibility is to deliver compassionate resident care every time!

Overview: The IT Manager provides on‑site leadership for the daily technology operations of The Sharon. Reporting directly to the organization's virtual Chief Information Officer (vCIO), the IT Manager ensures that The Sharon's technology strategy is effectively executed at the operational level. This role serves as the central coordinator between The Sharon's managed service provider (MSP), internal stakeholders, and the vCIO. The IT Manager's focus is on ensuring reliable systems, timely support, and consistent alignment between vendor services and organizational needs, while enabling staff and residents to have positive technology experiences.

Key Responsibilities:

Operational Oversight

• Manage the day‑to‑day IT operations across The Sharon, ensuring uptime, connectivity, and responsive user support.
• Act as the primary on‑campus escalation point for IT issues, coordinating closely with the MSP to ensure timely and effective resolution.
• Maintain accurate documentation of systems, assets, and procedures to support both MSP efficiency and internal continuity.
• Serve as the first point of contact for The Sharon's MSP, monitoring ticket resolution, service‑level agreements, and performance metrics.
• Escalate strategic or recurring concerns to the vCIO for review and resolution.
• Partner with vendors on system upgrades, installations, and troubleshooting of systems.

Infrastructure & Security

• Monitor performance of The Sharon's enterprise infrastructure, including fiber backbone, Wi‑Fi network, and server/cloud environment.
• Ensure MSP follows established cybersecurity and compliance standards as directed by the vCIO.
• Coordinate patching, backup monitoring, and endpoint protection activities with MSP to minimize risk.

Strategic Project Execution

• Translate the vCIO's strategic IT roadmap into actionable projects, ensuring on‑time and on‑budget implementation.
• Provide feedback to the vCIO on operational challenges, user adoption, and resident‑facing needs to inform future planning.
• Promote a culture of customer service, ensuring technology support is approachable and mission‑aligned.

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent professional experience.
• 3–5 years of IT experience, with at least 1–2 years in a supervisory, systems administration, or MSP/vendor management role.
• Experience coordinating with managed service providers and external vendors.
• Regulated IT environment experience preferred.
• Strong technical skills across networking, cloud (Azure/M365), and cybersecurity practices.
• Proven ability to coordinate and hold external MSPs accountable while maintaining strong relationships.
• Excellent communication skills, with the ability to translate technical concepts for staff, executives, and residents.
• Service‑oriented, collaborative mindset consistent with The Sharon's mission and resident‑first culture.

The Sharon at South Park is an Equal Employment Opportunity (EEO) employer.

Taking care of our residents begins with taking care of our Employees.

Per company policy Proof of Influenza vaccine and/or approved medical/religious exemption is required for all employees.