Management Engineer

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Who We Are
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About The Role
Seeking an experienced Application Management Engineer with strong expertise in Java, SQL, and related technologies to join our dynamic Application Services IT team. The ideal candidate will play a pivotal technical role in Application Services team focusing on application maintenance & support. Proficiency in Java, Rally, and SQL will be essential for effective project management, data integration, and database interactions. Knowledge in Data Stage is preferred.

Knowledge in underwriting process will be a bonus.

Responsibilities include, but not limited to:

• Take ownership of technical support operations, including first response to Enterprise customers, handling escalations, communicating internally with various teams regarding technical issues, documenting technical issues internally and externally, and identifying possible methods for improving Support in both the technical and the service layers.
• Develop a deep understanding of the Insurance platforms to provide efficient end-to-end support solutions.
• Utilize the platform’s various backend mechanisms, processes, and data structure to provide Tier-2 support on complex backend capabilities.
• Collaborate with Product and Technical teams to address recurring issues and enhance support services.
• Create and maintain internal documentation on platform functionalities and processes.
• Work with internal customers to understand their data and technology challenges and recommend ways to optimize performance.
• Govern Incident Management and root cause analysis, technical issues, problem resolution and suggests improvement plans.
• Work with business for prioritization of various tasks/requests/changes/issues.
• Participate in application onboarding / decommissioning discussions.
• Participate in Permit to Build / Permit to Operate discussions.
• Participate in PI Planning.
• Participate in Major incident RCA calls.
• Refine/ mature existing Debt analysis/ KEDB categories and work with technical/ support team to refine their respective categorization.

What We’re Looking For

• 5+ years of experience as a Tier-1, 2, 3 or Senior Technical Management Engineer for technical SaaS products, cloud-based, or IT tooling solutions.
• Experience with two of the major cloud providers (AWS and Azure).
• Experience working with internal and external APIs.
• Experience of working with Microservices, APIs, Mule.
• Experience of working in Distributed Technologies.
• Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure.
• Ability to work independently and multitask during major incidents involving multiple stakeholders.
• Proven track record of building support processes and methodologies from scratch and improving existing ones.
• Experience with monitoring or cloud cost management segments.
• Troubleshooting IT-related topics and conducting in-depth research for technical solutions.
• Implement long-term IT solutions with a focus on security and cost evaluations.
• Supporting a global workforce, partnering with overseas IT teams, both employees and consultants.
• A desire to learn and take on new challenges as the business scales.
• Optimize applications by integrating new technologies and performing upgrades.
• Ability to meet tight deadlines.
• Sound knowledge of ITIL processes (Incident, Problem, Change, Service Request Management).
• Strong analytical, problem-solving, and communication skills.
• Well-versed in Agile processes and Rally.

Veterans are encouraged to apply.

The base salary range for this position in Jersey City, NJ, is $88,000 - $111,000. The position is eligible for a bonus according to the incentive plan. We offer a comprehensive benefits package, details of which can be viewed in the AIG Benefits Overview.

Enjoy Benefits That Take Care Of What Matters

At AIG, our people are our greatest asset. We invest in our largest asset, our people, through continuous learning and development, fostering a culture that celebrates diversity and inclusion.

Reimagining insurance to make a bigger difference to the world

We are a global leader in insurance solutions, committed to supporting individuals, businesses, and communities to manage risks and discover new potential. We promote a culture of belonging and provide reasonable accommodations for applicants and employees with disabilities.

Functional Area
IT - Information Technology

Seniority level
Mid-Senior level

Employment type
Full-time

Job function
Engineering and Information Technology

Industries
Insurance