Senior Prompt Designer

Senior Prompt Designer at Method

Method is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful, beautiful and human. We craft practical, powerful digital experiences that improve lives and transform businesses. Our teams, based in Bengaluru, New York, Charlotte, Atlanta, London, and remote, work with a wide range of organizations in many industries, including Healthcare, Financial Services, Retail, Automotive, Aviation, and Professional Services.

This is a US based position.

Method is part of Global Logic, a digital product engineering company that integrates experience design and complex engineering to help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. Global Logic is a Hitachi Group Company.

We are seeking a Senior Prompt Designer with a focus on AI Prompt Design. In this role you will collaborate with multidisciplinary individuals and project leadership on service strategy and experience design projects. You will work in the exciting world of conversational AI where your strategic thinking meets new technologies. The role brings together diverse talents and experiences – from framing opportunities with clients, structuring and running research activities, planning and facilitating collaborative workshops, driving concept explorations, crafting AI interactions and defining the future of our clients’ products and services as they adopt and pioneer new AI solutions.

• Define and design digital service solutions with different disciplines in a highly collaborative environment
• Lead teams in the creation of artifacts including system messages and prompt templates for Generative AI models, archetypes, customer journeys, service blueprints, ecosystems, initial concepts, prototypes, and design documentation
• Design effective conversational journeys, from sketching high-level flows right through to agreeing precise wording choices
• Work closely with clients to carry out workshops on specifying annotation schemas (labels, tags, relationships, processes and journeys)
• Contribute to the planning, conducting and interpreting of primary and secondary research to inform and validate prompt design and performance, the experience principles, user needs, strategy and direction of our client’s products and services
• Conduct research to explore novel approaches, experimenting with emerging models and methodologies in Prompt Design. Stay abreast of the latest advancements in Conversational AI, Generative AI, AI Ethics, Language Engineering and Prompt engineering techniques
• Contribute to planning collaborative workshops and work sessions with internal and external teams, and lead sections as appropriate
• Offer guidance and insights to Machine Learning engineers and Data Scientists to design and refine Generative AI solutions
• Compile and maintain list of context‑specific system messages, as well as generic and domain‑specific prompt templates and prompt databases
• Optimize prompt templates to achieve specific objectives, balancing naturalness and precision in generated content
• Evaluate Generative AI model outputs using established metrics and iterate on solution and prompt designs to enhance results continually
• Contribute to the creation of experience artifacts including archetypes, customer journeys, service blueprints, ecosystems, design artifacts, and presentations
• Impact Method through common missions that better serve our projects, our people and the world at large
• Practice responsible design (accessible and inclusive)
• Foster a culture of curiosity across design, product and technology that manifests in how projects are framed and executed

• 5+ years experience in design research, digital strategy, interaction design or service design
• 2+ years experience designing conversational Speech IVRs, voicebots and chatbots
• 2+ years experience capturing, documenting and communicating systems and application requirements and designs
• A portfolio that reflects your strengths in research, strategy, service design, and visual storytelling and a solid foundation in understanding the complexity and intricacies…