Technical Architect - Dynamics 365 CE & Power Platform

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Title:

- Technical Architect - Dynamics 365 CE & Power Platform

Locations:
Charlotte NC / NY City Metro Area / Chicago IL / Atlanta GA (Hybrid)

Job Description

Role and Responsibilities:

• Solution Architecture & Design Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals.
• Define and implement scalable, secure, and extensible CRM architecture.
• Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write.
• Platform Modernization & Customization
• Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations.
• Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate.
• Enable out-of-the-box features and extend capabilities using custom development where needed.
• Integration & Data Flow
• Design and implement integrations with:
  Shopify, Espresa, Paymentech, Send Grid
• Databricks Lakehouse for Pet Registry and Microchip Registry
• Microsoft Dataverse and Customer Insights
• Ensure real-time data synchronization and robust API-based integrations.
• AI & Customer Experience Enablement :
  
  Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
• Enable data-driven insights through integration with Dataverse and Power BI.
• Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery.
• Provide technical leadership and mentorship to CRM developers and integration specialists.
• Participate in code reviews, solution validation, and performance tuning.
• Required
  
  Skills & Experience:
• 10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE.
• Experience in large-scale CRM implementations and data migrations.
• Strong understanding of enterprise integration patterns and cloud-native architecture.

Preferred Qualifications:

• Microsoft Certified:
  Dynamics 365 + Power Platform Solution Architect Expert
• Experience with Databricks, Microsoft Copilot, and Customer Insights
• Familiarity with IPPD 365 or similar delivery frameworks

Expected Outcomes:

A robust, scalable, and integrated CRM platform supporting B2B and B2C operations

Seamless data flow and real-time synchronization across enterprise systems

AI-enabled customer engagement and data-driven decision-making

High-quality, maintainable technical solutions aligned with business goals

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

Disclaimer:

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying…