Billing Analyst

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

The Billing Analyst plays a critical role in executing and maintaining accurate, compliant, and timely billing operations across all customer segments. Reporting to the Billing Supervisor within the Billing Operations organization, this role supports Brightspeed’s end-to-end billing process within the SAP Billing and Revenue Innovation Management (BRIM) platform. The position ensures data accuracy, revenue assurance, and operational efficiency through cross-functional collaboration with Finance, IT, Revenue Assurance, and Customer Care teams.

• Execute monthly billing cycles across multiple business segments using SAP BRIM.
• Review and validate rating, charging, and invoicing data to ensure accurate application of pricing, taxes, discounts, and contractual terms.
• Perform detailed pre- and post-billing reconciliations to ensure invoice integrity and completeness.
• Identify, document, and resolve discrepancies in source data, usage feeds, or customer hierarchies.

• Conduct audits of billing data to ensure compliance with company policies, SOX controls, and tariff or contractual obligations.
• Partner with IT, Finance, and Product teams to ensure BRIM master data (subscriptions, charges, price plans) are accurate and up to date.
• Support revenue assurance activities, reconciling billed versus unbilled usage and validating invoice-level revenue alignment.

• Participate in User Acceptance Testing (UAT) and Operational Readiness Testing (ORT) during system releases, migrations, or new product implementations.
• Identify and recommend process improvements or automation opportunities to enhance billing efficiency and accuracy.

• Develop and maintain billing dashboards and KPI reports to track cycle completion, accuracy rates, and exceptions.
• Collaborate with Accounting, Collections, Customer Service, and Revenue Operations teams to support billing dispute resolution and ensure end-to-end transparency.
• Communicate recurring issues, root causes, and recommended process enhancements to leadership.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred, or equivalent combination of education and experience.
• 2–4 years of experience in billing operations, preferably in telecommunications, SaaS, or subscription-based billing environments.
• Experience with SAP BRIM modules (Convergent Invoicing, FICA, SOM) preferred.
• Familiarity with telecom product hierarchies, usage-based billing, and taxation (E911, USF, SLED, etc.) is a plus.

• Proficiency in Microsoft Excel (VLOOKUP, pivot tables, data validation, and reconciliation).
• Strong analytical and investigative skills, with the ability to identify and explain complex data anomalies.
• Excellent organizational and time management skills to manage concurrent billing cycles.
• Effective communication and collaboration skills for cross-departmental interaction.
• Working knowledge of SQL, Power BI, or Looker preferred.
• Core competencies include:
  Analytical Accuracy, Ownership & Accountability, Collaboration, Process Innovation, Customer Focus.

• Experience in telecommunications billing systems or enterprise-scale SAP BRIM environments.
• Knowledge of financial reporting and revenue recognition principles.
• Certification or formal training in SAP BRIM or related modules.

• Primarily office-based, with regular use of computer and standard office equipment.
• May participate in after-hours or weekend support during billing cutovers, migrations, or month-end cycles.
• Minimal travel may be required (up to 5%).

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