IT Service Desk Manager

Technology Infrastructure Manager page is loaded## Technology Infrastructure Manager locations:
Charlotte, NCtime type:
Full time posted on:
Posted Yesterday job requisition :
R
** The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.
**** If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to
** Accessibility **(accommodation requests only; other inquiries won't receive a response).
**** Regular or Temporary:
** Regular
* * Language Fluency:
** English (Required)
*
* Work Shift:

** 1st Shift (United States of America)
** Please review the following job description:
** The Technology Infrastructure Manager is a tactical, hands-on IT leader who is responsible for administration of the Insurance technology teams, systems, including networks, employee devices, policies, overall capability, security, availability and reliability.
As appropriate, the role provides escalated on-site support of hardware, software and network connectivity issues and will be instrumental in supporting outside vendors and internal project leaders in the implementation of software products.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.
1. Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software  
2. Will seek out unmet business needs and propose technology-based solutions where appropriate. Will lead the selection and implementation of these solutions.  
3. Will develop, gain approval for and manage a budget to accomplish goals.  
4. Will serve on the Company IT Steering Team, which oversees all aspects of the company's information technology function.  
5. Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.  
6. Responsible for local IT vendor, contract and outsourcing management.  
7. Responsible for monitoring data backups in offices to ensure that they are completed regularly.  
8. Performs appropriate duties associated with project-based activities.  
9. Responsible for the identification, development and communication of new technology standards and best practices as appropriate.  10. In cooperation with IT, local operations staff and key users, provide security, strategy, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.  11. Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.  

12. Provides new staff with PC/account setup and orientation.  13. Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and accordance with established SLAs.  14. Provides consulting/training/education services such as data management and staff training/orientation for standard systems.  

15. Responsible for local inventory maintenance and software license agreements management (SLA's).  16. Develops and monitors security compliance in accordance with IT standards, policies and procedures.  17. Responsible for maintenance of systems documentation such as IT operations manuals.  18. Special project leadership and / or support  19. Management of new vendor relationships for specific initiatives.  20. This job description is not designed to cover all activities, duties or responsibilities that may be required and may change at any time.  

21. This role is the primary point of communication between the internal IT group and internal and external business partners, users and senior management.
** QUALIFICATIONS

Required Qualifications:

** The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
1. Bachelor's degree and five to ten years related experience or equivalent combination.  
2. Excellent knowledge of technical management and data governance.  
3. Knowledge of current trends in IT hardware and systems software field.  
4. Database management skills with the ability to produce reports.  
5. Familiarity with the support and troubleshooting of personal computers and tablet devices.  
6. Analyze situations, evaluate alternatives, and…