Help Desk Associate

Forrest Solutions provided pay range

This range is provided by Forrest Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35.00/hr - $37.00/hr

Direct message the job poster from Forrest Solutions

We are seeking an experienced and customer-focused IT Support Specialist to provide Level 1 and 2 technical support to our staff across multiple office locations. This role requires hands‑on experience in troubleshooting desktop and laptop hardware/software issues, supporting Microsoft Windows and Office applications, and administering basic Active Directory tasks. The ideal candidate will possess strong communication skills, a collaborative mindset, and a proactive approach to technical problem‑solving.

• Provide Level 1 and 2 support for desktops, laptops, mobile devices, Microsoft Windows, Office 365, and other software applications.
• Respond to and resolve Help Desk tickets in a timely and efficient manner; maintain accurate documentation of support cases.
• Perform basic hardware diagnostics, upgrades, and repairs on PCs and peripherals.
• Conduct Active Directory tasks, including password resets, account unlocks, and group membership changes.
• Install and maintain system and software updates, patches, and application deployments.
• Monitor, assess, and recommend improvements to IT systems, ensuring optimal performance.
• Document system configurations, technical procedures, and support guides.
• Collaborate effectively with remote IT team members and escalate complex issues as needed.
• Travel occasionally to satellite offices to provide onsite support.

• Proficiency with configuration, installation, and maintenance of desktops, laptops, and tablets.
• Strong knowledge of Microsoft Windows (especially Windows 10), Office 365, and general legal software environments.
• Working understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with Active Directory and basic domain administration.
• Familiarity with audio/visual equipment setup and support is a plus.

• 3–5 years of experience providing end‑user IT support.
• Industry certifications such as A+, MCP, or MCITP are highly preferred.
• Proven experience installing software, updates, and resolving common desktop issues.
• Ability to troubleshoot basic network and hardware problems.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication skills; able to translate technical language for non‑technical users.
• Ability to work flexible hours, including occasional weekends or overtime.

• This role requires some travel (primarily day trips) to support offices outside of Charlotte, NC.
• A valid driver’s license and reliable transportation are required for travel responsibilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

Associate

Full‑time

• Information Technology
• Industries:
  Staffing and Recruiting and Legal Services

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