HR, Senior Analyst- Portfolio Operations and Incident Management

Overview

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion.

From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity
The role is on a hybrid schedule in our Charlotte or Detroit office a few days a week.

The Work Itself

• As the Sr Analyst, HR Portfolio Management Operations & Incident Management, you will enable the adoption of the Agile Framework and foster a productive Agile environment across Enabling Solutions.
• Manage and maintain epic data across the HR Portfolio and provide guidance on the creation and management of epics and stories in Jira; act as a project manager for projects.
• Be responsible for the HR incident management process.
• Report to the Director, HR Portfolio & Incident Management.

Responsibilities

• Promote and ensure the consistent adoption of Agile principles, methodologies, and best practices across the Enabling Solutions team by providing Guidance, training, and support to team members.
• Lead and facilitate key Agile ceremonies—including daily stand-ups, sprint planning, sprint reviews, and retrospectives—and continuously assess and implement improvements to team processes for better collaboration and efficiency.
• Oversee the development, maintenance, and regular review of Standard Operating Procedures (SOPs) and Job Aids for the Enabling Solutions team; collaborate with stakeholders to update documentation and communicate changes to ensure team alignment.
• Generate, analyze, and distribute Jira reports to monitor team performance and sprint goals, providing actionable insights to stakeholders for informed decision-making.
• Plan, coordinate, and execute a portfolio of projects and annual programs for the Enabling Solutions team, ensuring milestones are met and resources are managed effectively.
• Administer and improve the HR incident management process by tracking incidents, facilitating timely resolution, maintaining accurate records, and collaborating with HR and relevant departments to ensure compliance and effective issue handling.
• Collaborate with the leadership team to identify opportunities for improvement across the portfolio team and implement agreed opportunities.

Skills

• Bachelor’s Degree or an equivalent combination of education and 3 years of experience sufficient to perform the key accountabilities of the job required.
• Ability to convey ideas and recommendations clearly to a wide variety of audiences at all levels in writing and speaking.
• Experience with managing work within an Agile framework required.
• Experience with Atlassian Jira required.
• Ability to collaborate and communicate effectively to create a positive and productive team environment.
• Effective project management and organizational skills with proactive planning and delivering results.
• Ability to work well independently, set goals aligned to expectations, be versatile, and demonstrate initiative.
• Diligence and relentless commitment to follow-through.
• Strong critical and analytical thinking with attention to detail.
• Ability to quickly adjust plans and strategies to accommodate new information or circumstances.
• Adept at problem-solving, conflict resolution, and negotiation.

How We’ll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes compensation and benefits plus additional incentives designed to meet your needs and those of your family, helping you get the most out of your career and life, including:

• Time Away: 20 paid time off days plus 11 paid holidays and 8 hours of volunteer time off yearly (pro-rated based on start date and…