Senior Benefits Partner

Overview

This role plays a critical hands-on role in administering, auditing, and continuously improving our benefits programs (with a strong focus on leave of absence) while ensuring compliance across a broad range of benefits-related regulations. The ideal candidate brings deep functional expertise, strong judgment, and a passion for delivering an excellent employee experience in complex, regulated environments. This role works alongside Talent COEs, Legal, Payroll, and external vendors.

• Administer and oversee all leave of absence programs, including FMLA, state and local PFML, short- and long-term disability, military leave, and company-sponsored leaves
• Serve as the subject matter expert on leave eligibility, policy interpretation, coordination of benefits, and return-to-work practices
• Partner with third-party leave administrators to ensure accurate case management, timely communication, and SLA adherence
• Assist and provide guidance with benefits enrollment events including:
  New Hire, Life Events, and Annual Open Enrollment; inclusive of new hire benefit orientation
• Manage benefits inbox by responding to teammate inquiries
• Ensure compliance with federal, state, and local benefits regulations (e.g., ERISA, COBRA, HIPAA, ACA, FMLA, state leave laws)
• Support benefits audits, filings, and reporting in partnership with Legal, Payroll, and external consultants
• Maintain plan documents, policies, notices, and employee-facing communications
• Monitor regulatory changes impacting benefits and leave programs and support implementation as needed
• Support key benefits activities such as open enrollment, vendor renewals, and employee education as needed
• Develop and maintain SOPs, job aids, and process documentation
• Partner with vendors and internal stakeholders to resolve issues and improve service delivery

• Minimum 5 years of progressive benefits experience, with strong hands-on ownership of leave of absence programs
• In-depth working knowledge of FMLA and multi-state leave requirements
• Experience partnering with third-party leave administrators
• Solid understanding of benefits compliance requirements and risk mitigation
• Strong attention to detail with the ability to manage complex, sensitive cases
• Experience working in an HRIS environment (Workday preferred)
• Excellent communication skills and ability to explain complex topics clearly and empathetically

Avid Xchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work.

At Avid Xchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely.

Avid Xchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that Avid Xchange is a Great Place to Work®.

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. Avid Xchange exists to help solve complex problems for our customers so we can all realize our potential.

Avid Xchange teammates (we call them Avid Xers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our Avid Xers develop as professionals and as human beings,…