Human Resources Generalist

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Our retail services client in Charlotte’s South End is seeking a HR Generalist to support HR operations across the organization, with a focus on employee relations, talent support, compliance, and day-to-day HR administration. This position serves as a key resource for retail store teams, distribution centers, and corporate departments.

Schedule: Monday – Friday (4 days onsite, 1 day remote)

Location: Charlotte, NC (South end area)

Responsibilities:

Employee Relations & Support

• Serve as the first point of contact for employee questions and concerns regarding policies, benefits, timekeeping, and workplace issues.
• Support the resolution of employee relations matters in a fair, consistent, and legally compliant manner.
• Partner with managers and supervisors to ensure positive and productive work environments.

Recruitment & Onboarding

• Facilitate new hire onboarding and orientation for corporate employees, ensuring a seamless experience and strong cultural integration.

HR Administration & Compliance

• Maintain accurate employee records in HRIS (e.g., Workday, ICIMS, SPAR Tools etc.).
• Ensure compliance with federal, state, and local labor laws, as well as company policies.
• Support internal audits and reporting for HR-related metrics.

Training & Development

• Assist with employee training programs, including compliance training and leadership development initiatives.
• Monitor completion of mandatory training requirements and track progress.

Performance & Engagement

• Assist in administering performance review processes and employee feedback programs.
• Participate in engagement initiatives to improve retention and morale, particularly in retail and field locations.

Benefits & Leave Administration

• Provide support for employee benefits, open enrollment, and leave of absence programs.
• Educate employees on available resources and escalate complex cases to the appropriate HR or benefits team.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• 2–5 years of HR experience; experience in retail or multi-site operations strongly preferred.
• Knowledge of employment laws, HR best practices, and compliance requirements.
• Strong interpersonal and communication skills with the ability to build trust across all levels.
• Proficiency with Microsoft Office and HR systems (e.g., Workday).

Category Code: JN007

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Human Resources and Administrative
• Industries Marketing Services and Retail

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