Payroll Supervisor

Date Opened:
Thursday, January 22, 2026 12:00 AM## ## Close Date:
Thursday, February 12, 2026 12:00 AM## ## Department:
Human Resources Department## ## Payroll## Salary: $83,208.00 - $ Commensurate with Experience#
** Welcome to the City of Charlotte
** Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:
* Attracting and retaining a skilled and diverse workforce
* Valuing teamwork, openness, accountability, productivity, and employee development
* Providing all customers with courteous, responsive, accessible, and seamless quality services
* Taking initiative to identify, analyze, and solve problems
* Collaborating with stakeholders to make informed decisions
** SUMMARY
* * The City of Charlotte is seeking a Payroll Manager with a passion for service excellence, continuous improvement, and leadership. The ideal candidate is an exceptional team player and people leader who brings advanced technical payroll expertise, strong analytical skills, and proven experience operating in a fast-paced, high-volume environment. This role will uphold the integrity, accuracy, timeliness, and compliance of citywide payroll operations and drive cross-departmental collaboration with Human Resources, Finance, IT, and Benefits.
Position Summary    The Payroll Manager oversees a team of four (4) Payroll Specialists (with one serving as the Lead Payroll Specialist) responsible for the weekly payroll of 9,000+ employees. The Payroll Manager ensures the integrity of payroll systems and processing; provides advanced professional-level assistance in the administration of key components of the city-wide Human Resources Management System (HRMS); conducts complex research and analysis;

develops and maintains policies, SOPs, and reports; successfully handles conflict and builds consensus; and establishes effective, long-term working relationships across the City. The Payroll Manager also coordinates complex payroll functions, resolves escalated issues, mentors’ staff, and champions continuous improvement.
** Essential

Duties & Responsibilities
*
* 1)
** Leadership & Team Management
*** Lead and develop a high-performing payroll team; set goals, assign work, coach/mentor, and conduct performance reviews.
* Establish and maintain SOPs, controls checklists, calendars, and evidence repositories to ensure consistency, compliance, and audit readiness.
* Serve as the final escalation point for complex calculations, employee inquiries, and interdepartmental issues; build consensus among stakeholders.
2)
** Payroll Operations & Processing
*** Own end-to-end weekly payroll processing for 9,000+ employees, including gross-to-net calculations, off-cycle payments, retroactive adjustments, shift differentials, premium pay, leave payouts, and final pay.
* Oversee and validate special pay transactions, garnishments, tax levies, and other payroll adjustments; ensure accurate prioritization and timely remittances.
* Supervise the processing of time and labor data, employee job data, and retro transactions related to compensation, time off, benefits, and terminations.
* Manage and approve on-demand checks, and coordinate retiree payouts and deferred compensation documentation.
* Coordinate benefits-related payroll deductions, ensure proper reconciliation to vendor invoices, and manage benefits billing for employees on leave of absence.
3)
** Systems, Interfaces & Data Integrity
*** Serve as subject matter expert for HRMS/Payroll systems (Workday Payroll), including interfaces to banks, ORBIT retirement, benefit integrations, timekeeping issues and financial questions
* Review and analyze payroll audits, reports and interface files; ensure proper transmission, validation, and reconciliation of data across systems; partner with IT to resolve integration issues.
* Validate and adjust monthly ORBIT retirement…