Leave of Absence Manager Job Charlotte area,North Carolina USA,HR/Recruitment

Position: Benefits Leave of Absence Manager

Position Information

General Information

Position Number: 000516
Vacancy Open to:
All Candidates
Working Title:

Benefits Leave of Absence Manager
Position Designation: EHRA Non-Faculty
Employment Type:

Permanent - Full-time
Months per Year: 12
Work Schedule:

8:00 am - 5:00 pm;
Monday - Friday with occasional evening and weekend hours required, as necessary.
Hours per week: 40
FLSA Status:
Exempt
Division:
Business Affairs
Department:
Human Resources (Adm)
Work Location:

King Building
Salary Range: $75,321 - $80,000

Primary Purpose of Department

Administer employee benefits and services for the University.

Primary Purpose of Position

The Benefits Leave of Absence Manager oversees Leave of Absence (LOA) operations for University staff and faculty in compliance with federal, state, and local laws. This role manages a team of two Benefits Consultants, administers leave and disability programs, ensures adherence to University policies and regulations, and provides strategic and backup support to the Benefits Director. Key responsibilities include regulatory compliance, mandated reporting, cross-functional collaboration, and personalized support for complex benefit scenarios.

Summary

of Position Responsibilities

LOA Operations 50%

Oversee daily LOA operations, including case management, consulting, processing, and employee communication.
Ensure consistent application of LOA policies and procedures across the organization.
Lead and participate in cross-functional meetings with Benefits, Payroll, Employee Relations, Legal, Workers' Compensation, and LOA teams to align policies, resolve issues, and drive initiatives.
Maintain the Kronos LOA module, ensuring data integrity and timely transaction processing.
Manage benefits billing for employees on leave, directing staff to track and complete related transactions.
Administer benefits for employee/dependent deaths, as well as bereavement and community service leave programs.
Monitor the HR ticketing system to ensure timely and accurate responses to LOA requests.

Training and Leadership 25%

Partner with the Benefits Director on strategic initiatives, policy development, documentation, and improvements.
Deliver training and presentations for employees and managers on benefits programs and updates.
Provide backup support to the Benefits Director when unavailable.
Offer empathetic, solutions-focused guidance on complex benefit cases, balancing compliance with employee well-being.
Address employee questions by interpreting benefit policies and procedures.

Compliance and Reporting 10%

Monitor regulatory changes and compliance to ensure adherence to federal, state, and University guidelines, HIPAA guidelines.
Manage specified annual reporting requirements (e.g., bereavement, voluntary shared, parental, and bonus leave), and support Annual Personal Leave Offer, and Leave Attestation.

Supervision 10%

Recruit, lead, and evaluate a team of two LOA staff.
Set goals, develop work plans, and monitor performance.
Provide coaching, training, and motivation to staff.
Foster a collaborative and positive work environment.

Other Essential Duties as Assigned 5%

Benefit / HR related projects.

Minimum Education/Experience

Bachelor's degree in public administration, human resources, business administration, or related field, and 5+ years of professional work experience in benefits administration, including LOA and compliance, or equivalent combination of education and experience administering benefit programs may be considered.
Strong knowledge of federal and state leave laws (i.e., FMLA).
Exceptional communication, facilitation, and interpersonal skills.
Proficiency in HRIS systems and advanced Excel skills, including vlookups, pivot tables, and data analysis.
Prior direct supervision/management experience and proven ability to manage sensitive situations with discretion and professionalism.

Preferred Education, Knowledge, Skills and Experience

Proven leadership and project management skills.
Ability to excel in a fast-paced, highly regulated environment with multiple stakeholders, working independently when needed.
Public sector experience preferred.
Strong problem-solving and time-management abilities.

Special Notes to Applicants

The position will remain open until filled; applications received by December 10, 2025, will be given priority consideration.
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: (Use the "Apply for this Job" box below)./

Posting Details

Posting Open Date: 11/26/2025
Open Until Filled:
Yes

The above reflects the essential duties and qualifications for the Benefits Leave of Absence Manager role. This description is subject to change and does not constitute a contract of employment.

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