Team Member Program Training Specialist

Overview

SUMMARY Develops, coordinates, administers and facilitates the Goodwill Industries of the Southern Piedmont (GISP) New Employee Orientation (NEO) programs by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important.

• Maintains consistent up-to-date facilitation of in-person NEO. Audits virtual NEO quarterly to ensure the experience aligns with the in-person experience.
• Partners with Human Resources (HR) and Marketing and utilizes NEO survey feedback to identify any curriculum or program updates needed. Maintains up-to-date professional program materials, job aids, participant guides, facilitator guides, PowerPoint decks and other visual aids and reference works to meet training needs. Reviews off-the-shelf products as needed.
• Builds understanding and rapport with Donated Goods Retail (DGR) to be able to connect the dots between NEO and School of Retail (SOR). Builds organizational understanding to be able to answer inquiries from new team members.
• Builds strong sustainable relationships with guest speakers including the Executive Leadership Team (ELT), Corporate Leaders, Information Technology, Security and GISP partners.
• Provides strong and clear communication for all guest speakers and NEO partners. Communicates in a timely manner that supports guest speaker success.
• Coordinates with the SOR Program Manager to build annual NEO schedule. Coordinates all guest speaker time slots and sign-up processes. Promptly communicates schedule changes in a timely manner.
• Maintains consistent use of training materials for training delivery. Builds and maintains NEO facilitator, backup and coordinators schedule ensuring each position is present at each NEO. Builds on call pool of GISP team members to support large classes.
• Consistently meets Goodwill University (GU) standards for Instructional Design and Facilitation.
• Creates a successful first day experience for all new team members by utilizing effective training techniques, engagement activities and classroom management. Creates and maintains a safe and supportive learning environment for new team members and speakers.
• Utilizes appropriate HR and Safety protocols when there are classroom disruptions. Documents and reports disruptive behavior to the team member’s hiring manager.
• Enters training data into appropriate databases of required and completed training courses. Maintains NEO data tracking to identify trends and patterns and support the continued improvement of NEO.
• Monitors and communicates in-person and virtual NEO attendance to HR and DGR. Participates in GU, Talent Development and Workforce Services (WFS) All Staff meetings as appropriate.
• Develops and maintains knowledge of external resources and trends to maintain up-to-date and relevant training content. Works in a hybrid environment; including in-person, virtual and via phone.

• Education and/or Experience
  Bachelor's Degree (B.A.) from a four-year college or university in Human Resource Management, Organizational development, Adult Learning, Business or related field and three years’ experience developing, coordinating and conducting training.
• CERTIFICATES, LICENSES, REGISTRATIONS
  Valid Driver’s License (Class
  
  C), car insurance and reliable automobile required.
• PHYSICAL DEMANDS
  While performing the duties of this job, the team member is frequently (1/3 to 2/3 of the day) required to use hands to finger, handle or feel; sit; talk or hear. The team member is required to stand and walk (be on their feet) for approximately 6 hours each day. The team member must be able to clearly project their voice in a large room so everyone can hear.
  
  Specific vision abilities required by this job include close vision. Occasional local travel.