Assistant Banquet Event Services Manager

Overview

The Hilton Charlotte University Place has an amazing opportunity to join our Food & Beverage Team. The Assistant Banquet (Event Services) Manager is responsible for assisting the Banquet Manager to lead the operations of the event services team to ensure superior quality of service and room arrangement for all meetings and events.

• Participates in the training, scheduling, and management of all department team members
• Directs the proper setup and breakdown of all events
• Ensures team member and guest safety in the set-up and arrangement of events
• Assists in the set-up, service, and break down of events as business needs and staffing levels dictate
• Works closely with the Culinary team to ensure proper meal counts and scheduling of staff
• Directs the proper service of food and beverage in accordance with contractual agreements
• Participates in the conducting of pre-event meetings with staff to ensure proper service
• Greets and maintains communication with the event contact before and throughout the event to ensure service and all other arrangements meet/exceed expectations
• Completes final billing and ensures payments are processed in accordance with company policy/procedures
• Maintains the cleanliness of all event spaces, service areas, and equipment
• Directs and ensures the proper handling, use, and storage of all banquet equipment and supplies
• Fills in for the Banquet Manager in his/her absence
• Ensures team members adhere to property uniform standards
• Maintains constant communication with fellow leadership
• Carries out supervisory responsibilities according to company policies and procedures and applicable regulations, including, but not limited to, training, planning, assigning/directing work, rewarding/disciplining team member, and addressing complaints/solving problems
• Complete all required event/shift reports
• Perform duties with the ability to lift/carry/move up to 50 pounds regularly
• Performs other duties as assigned by management

• Hotel Banquets: 2-3 years (preferred)