Housekeeper, Hospitality ​/ Hotel ​/ Catering

Location

Charlotte Southpark NC Canopy

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Happy Guests
• Guest Relations:
  Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use:
  Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction:
  All team members work together to contribute to great guest satisfaction scores.
• Recovery:
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge:
  Strong knowledge of all features of the hotel facility and amenities.
• Events:
  Awareness and support for all groups and events at the hotel.
• Technology:
  Understanding of relevant technology for each role.
• Phone Etiquette:
  Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness:
  Keep all front and back‑of‑house areas clean and well‑organized.
• Sparkling Clean Work spaces:
  All areas, both front and back of the house, should be kept clean and well‑organized.
• Pitching In:
  Cleanliness is a team effort; pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning:
  Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality:
  Checklists to 100% accuracy; complete all operational checklists accurately and on time.
• Shift Handover Reports:
  Accurate and on‑time handover reports for effective communication.
• Flawless Uniform:
  Wear a clean, approved uniform, be well‑groomed, wear a nametag and smile at all times.
• Teamwork:
  Clear, honest, and professional communication among team members.
• Can‑Do Attitude:
  Willing to stretch beyond the traditional role to meet the needs of the business and MCR’s guests.
• Collaboration:
  
  All team members at all levels must commit to working together to create a welcoming environment for guests and an effective, positive workplace.

• Pre‑Cleaning and Stocking:
  Complete pre‑cleaning duties including stocking room supplies and tools, attending morning stand‑up meetings, and assisting with dirty linen.
• Clean and Stock Rooms:
  Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Additional Cleaning Projects:
  Complete assignments in storage rooms, public spaces, guest laundry, or room deep‑cleaning activities as directed.

• Management Performance Ratings
• Guest Satisfaction Scores / Intent to Return

• GM/AGM Spot Checks
• Leadership Walk‑throughs
• Guest Ratings / Reviews

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

• Management Performance Ratings

• Experience in a hospitality, service, consumer‑facing franchise or related field preferred.
• Can‑Do Attitude:
  Positive attitude and willingness to learn.
• Ability to Follow Guidelines:
  Understand and follow established guidelines and procedures.
• Handle Pace and Pressure:
  Work well in stressful, high‑pressure situations.
• Listening, Conflict Resolution:
  Effective at listening, understanding, clarifying, and resolving issues raised by co‑workers and guests.
• Communication
  
  Skills:
  
  Convey information and ideas clearly.
• Hospitality and Guest Service:
  Desire to serve all guests.
• Age Requirement:
  Must be 18 years of age or older.
• Schedule and Travel:
  Willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Clock‑in/Out:
  Arrive on time and clock out at the scheduled shift ending time; never work off‑clock.
• Breaks:
  Clock in/out for breaks at the designated times.
• Call Outs:
  Provide sufficient notice when calling out for a scheduled shift.

• Stooping, bending and climbing ladders or stairs.
• Balancing on narrow or slippery surfaces.
• Kneeling and crawling as required.
• Standing, walking and repetitive wrist motions.
• Lifting housekeeping items such as linens, trash or vacuums.

This job description does not list all duties;…