Guest Attendant

Guest Attendant – Wood Spring Suites, Charlotte, NC

Hotel Management & Consulting is seeking a positive, professional, and problem‑solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

We believe in a performance‑based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

• Hourly Rate: $14.00–$16.00, dependent on experience.
• Daily Pay Access:
  Flexible pay options to access earnings when you need them.
• Medical, dental, and vision benefit options for full‑time employees.
• Employee Assistance Program.
• Career growth opportunities.

• Front Office Operations:
  Reservations, renewals, check‑outs, check‑ins, paperwork, reports.
• Guest Services:
  Provide tours, close sales, fulfill special requests.
• Laundry duties: wash, dry, fold, organize linens and towels; maintain area.
• Cleaning & Maintenance: vacuum, dust, sanitize public areas, restock supplies.
• Sales & Marketing: assist with in‑house guest sales and marketing to increase occupancy.
• Emergency procedures: follow property procedures, ensure security.
• Other duties as assigned.

• Minimum of one year customer service; hotel operations preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time‑management, problem‑solving skills.
• Proactive in solving problems.

• Kneeling, squatting, standing, sitting, bending, twisting for long periods.
• Lift, push, pull up to 20 lbs regularly, occasionally up to 50 lbs.

Entry level

Full‑time

Management and Manufacturing

Hospitality

Hotel Management & Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”.

These job requirements are subject to change to reasonably accommodate qualified disabled individuals.

Equal employment opportunity (EEO) to all employees and applicants regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, political affiliation, military status, or other non‑merit‑based factors. We comply with applicable federal, state, and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.

In the event of a favorable hiring decision, we participate in E‑Verify. Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. We are a drug‑free workplace.

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