Sales and Catering Manager

Join to apply for the Sales and Catering Manager role at Phoenix American Hospitality

This range is provided by Phoenix American Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $55,000.00/yr

At Doubletree Charlotte Airport the Sales and Catering Manager is responsible planning, soliciting, booking and coordinating group room sales to meet/exceed revenue/profit goals.

• Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize room revenue to meet/exceed goals.
• Schedule property tours for prospective clients and handle walk-in event inquiries
• Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Develop and distribute catering/banquet sales flyers and implement email marketing efforts to prospective clients.
• Develop and continually enhance relationships with key corporate, business and travel industry accounts to maintain and increase our market share.
• Maintain accurate, legible records and files to provide group history, ensure future and current quality service and enhance future prospects.
• Create event proposals and contracts using Sales Pro software. Work closely with client to obtain/update all event details and ensure a successful event.
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
• Obtain (and enter) group blocks into the hotel property management system; enter rooming lists prior to reservation cut-off date, and coordinate with Guest Service Manager to make sure any special billing arrangements are entered into the OnQ system correctly.
• Greet clients prior to their event to make sure that they have everything they need for a successful event.
• Prepare a detailed invoice for client, following each event.
• Follow-up with client after their event to obtain service feedback. Ask for repeat business or referral business. Send “thank you" email/note following each event.
• Coordinate participation in seasonal wedding vendor shows and attend industry-related meetings.
• Order & maintain inventory of banquet linens.
• Prepare BEO’s for kitchen staff and host weekly BEO meeting for department heads. Work closely/communicate with kitchen & banquet staff to ensure successful events.
• Prepare weekly group resume for department heads. Effectively communicate group needs with guest service staff and housekeeping staff.

• Four-year college degree or equivalent education/experience
• One to two full years of employment in a related position with this company or other organization(s)

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with PAH Management’s Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with PAH Management’s Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.

Entry level

Full-time

Management and Manufacturing

Hospitality