Dimensions Credentialed Trainer II

What We Offer

The Epic Trainer plays a critical role in supporting Novant Health team members by delivering high-quality training on the Epic Electronic Medical Record (EMR) system. This position enhances team member competency in electronic documentation and ensures consistent, effective use of Epic across the organization.

Schedule: 8:00AM – 5:00PM (On call support required, as needed).

Location: Hybrid (Live within 50 miles of Charlotte, NC or Winston-Salem, NC)

Department: EPIC Training

• Conduct comprehensive training sessions for end users across clinical and non-clinical settings.
• Serve as a subject matter expert for assigned Dimensions applications.
• Successfully maintain three levels of credentialing
  , demonstrating independent and competent proficiency in designated roles.
• Collaborate with at least one primary application team and support cross-credentialing efforts with additional teams as needed.
• Provide ongoing education, troubleshooting, and user support to enhance adoption and utilization of EMR systems.

• Completion of all three credentialing levels for Dimensions applications.
• Proven ability to train diverse audiences effectively.
• Strong communication and facilitation skills.
• Experience in healthcare technology or EMR systems preferred.

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred.
• Experience: 3 years Healthcare (clinical or non-clinical) and/or education/training required. 1 year Clinical operational experience in addition to above, preferred.
• Additional skills required:
  • Demonstrated knowledge of current local, federal and state regulatory and governing standards for Learning and Development.
  • Speed to Market:
    Effectively works in a fast-paced work environment to deliver results.
  • World Class:
    Knowledgeable about HR best practices and future trends in healthcare and in industry.
  • Problem Solving:
    Strong analytical, critical thinking and creative problem-solving skills.
  • Digital Fluency:
    Proficiency with virtual meetings and Microsoft Office 365, specifically Power Point, Excel and Teams. Demonstrate ability to learn and use innovative training solutions for product and process training.
  • Highly Effective Communicator:
    Demonstrated ability to communicate effectively, appropriately and inclusively with key stakeholders at all levels. Provide communication that will contribute to and establish a climate of trust and respect to all customers.
  • Inclusion and Belonging:
    Fosters a work environment of inclusion and belonging for all team members.
  • Judgment:
    Demonstrated ability to act independently upon information and make decisions that achieve optimal results.
  • Display positive image through business professional attire.
  • Respect confidential information.
• Additional Skills/Requirements (preferred):
  • Entrepreneurial spirit and innovative drive for reaching the next great idea and exceeding goals.
  • Intellectual depth, moral integrity, personal vision, creativity, leadership skills, fortitude, sincerity and diplomacy.
  • Ability to work independently and as a team player who will productively engage with others at varying levels of seniority within and outside of Novant Health.
  • Bilingual in Spanish / English.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening 143766