Patient Registrar - Bilingual - Public Health

Overview

Position:
Patient Registrar

“Follow Your Calling, Find Your Career”

Pay Range: $20.71-$27.18/hour

This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

This role is on-site 5 days a week. Schedule is Monday, Tuesday, Thursday, Friday from 8:00 AM to 5:00 PM. Wednesday is from 10:00 AM to 7:00 PM.

This is a patient facing role, not a back office role.

Mecklenburg County Public Health offers support, inclusive culture and technology to help you grow. Join us to build an exceptional experience for yourself and a healthier world for all.

As a member of Mecklenburg County Public Health, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease.”

Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.”

This position will serve as a patient representative by scheduling appointments, registering clients and verifying insurance. Point of service collections including cash and insurance information duties. General office duties to include the ability to answer multi-line phone system and must be computer literate for various computer applications. The incumbent needs to be flexible to work in multiple sites. The successful candidate will have exceptional customer service skills, be a team player and have the drive to quickly learn all aspects of the position.

• Performs confidential data entry such as payroll.
• Develop or assist in preparation of reports.
• Gather data, conduct research and compile information that is requested or necessary to assist department or for other County functions
• Prepares technical material requiring specialized knowledge of the operations of a particular department.
• May maintain petty cash fund.
• May be responsible for maintaining supply levels and ordering stock.
• Creates, files, and maintains records.
• Transcribes meeting minutes.
• Prepares memos, letters and forms.
• Provides support to management staff and may be assigned to the administrative support team.
• Communicates with customers and County staff by email, phone or in person.
• Responds to inquiries and resolves minor concerns/issues or logistics.
• Assists in preparing office procedure documents, manuals or interview documents

• Experience: Minimum of four years of administrative experience in area of assignment.
• Education: High School Diploma or equivalent
• Combination of relevant education and relevant experience accepted?:
  Yes
• Licenses and
  
  Certifications:
  
  May require a valid North Carolina or South Carolina Driver’s License;
  May require an Annual Motor Vehicle Record (MVR) check

• Ability to read, write and speak Spanish fluently
• Knowledge of multiple web-based applications such as NCIR, Crossroads, NCTracks, Avatar, Cerner system, Credit Care machine and have cash handling experience
• Knowledge of medical terminology
• Knowledge of benefits verification
• Experience with using computerized systems to schedule medical appointments & verify medical insurance
• Medical Office experience

• Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

• Customer service
• Coordination and organization
• Judgement and decision making
• Time management

• Adaptability:
  Maintain effectiveness when experiencing major changes in work responsibilities or…