Front Desk Coordinator

Overview

ECPC Administrative Support (Non-Clinical) - Charlotte, North Carolina

ECPC Integrative Pain & Spine Institute - Charlotte, NC

Front Desk Coordinator

This is an exciting time to join East Carolina Pain Consultants (ECPC) at Integrative Pain & Spine Institute. We are seeking an energetic and self-motivated Front Desk Coordinator to support our growing division. Our practice is a division of East Carolina Anesthesia Associates (ECAA). We are expanding and seeking team members to grow with us.

• Answer all incoming calls professionally with a courteous and friendly attitude; assess caller needs and direct to appropriate personnel.
• Page clinic personnel as appropriate, and obtain and communicate messages accurately and in a timely manner.
• Check patients in and out.
• Verify insurance and patient financial responsibility.
• Obtain authorizations for procedures as needed.
• Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancel/reschedule appointments as needed and notify appropriate clinic personnel.
• Utilize the eClinical
  
  Works EMR system to obtain or document patient information.
• Obtain and enter all authorization and correspondence related to referrals in patient charts and computers.
• Schedule outpatient appointments/testing and hospital admissions upon request.
• Collect co-pays or other payments at time of visit.
• Provide patients with accurate and legible appointment cards and document no-shows in the patient’s chart.
• Reschedule missed appointments and conduct follow-up with patients as needed.
• Adhere to patient confidentiality regulations and HIPAA requirements.
• Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
• Maintain composure when dealing with difficult situations.
• Perform other duties as assigned.

• Education:
  
  High school diploma.
• Experience:
  
  Two years of medical front desk receptionist experience required.
• Knowledge:
  Medical terminology and insurance verification; knowledge of prior authorizations and referral management preferred.
• Proficiency:
  Proficient with EMR.

• Ability to communicate and collaborate effectively with staff, physicians, and external customers.
• Strong multi-tasking and ability to move between projects.
• Problem-solving with timely action; strong time management, follow-through, and organizational skills.

• Work performed in an office environment with frequent contact with patients, physicians, and medical office staff.
• Work may be stressful at times; interaction is frequent and often disruptive.
• Requires long periods of standing and walking; fast-paced activity.
• Must possess sufficient eye-hand coordination and dexterity to operate medical and office equipment.
• Normal range of hearing and eyesight to record, prepare, and communicate reports.
• Must be able to lift up to 50 pounds with no assistance.

We offer a competitive salary and excellent benefits. This is a full-time, non-exempt position.

ECAA is an equal opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment and use of the Company facilities.