Postpartum Doula - Community Health Worker; AGJ

Postpartum Doula - Community Health Worker (AGJ) Internal Applicants Only

Program: A Guided Journey

Program Position: Community Health Worker-Postpartum Doula

Reports to: Program Manager

Job specification: A Guided Journey (1.0 FTE). This is an hourly and non-exempt position, that is a Grant funded position

Salary: $24.40 per hour (Internal applicants only)

Schedule: Monday–Friday, 8am–5pm, with some evening and weekend hours as needed. Evening shifts may extend until 8pm, with flex time offered.

Summary: Care Ring—a fast-growing and highly respected community organization—seeks a passionate individual to join our team as a Community Health Worker (CHW)/Postpartum Doula for the A Guided Journey program. We are dedicated to supporting families throughout the entire continuum of care, from the prenatal period through the postpartum phase. This role combines the responsibilities of a Community Health Worker and a Postpartum Doula.

The CHW/Postpartum Doula will facilitate access to essential services, provide high-quality, culturally competent care delivery, and support maternal and child health outcomes.

Responsibilities

• Identify and enroll eligible participants based on A Guided Journey qualifying criteria.
• Conduct home visits throughout Mecklenburg County.
• Provide home and community-based care coordination and connect families to community resources.
• Deliver evidence-based and evidence-informed education on topics such as breastfeeding, immunization, safe sleep, family planning, smoking cessation, nutrition, mental health, physical health, stress management, and domestic violence.
• Screen for depression and refer to appropriate community agencies as needed.
• Connect families to medical providers.
• Maintain accurate participant records and submit required information promptly to meet grant productivity requirements.
• Ensure compliance with HIPAA and confidentiality standards.
• Report suspected cases of child and/or adult abuse, neglect, or exploitation; serve as liaison during evaluation and investigation.
• Must complete and pass the Community Health Worker (CHW) Certification within 6 months from date of hire.
• Complete all required postpartum doula training and obtain certification within one year of the hire date.
• Attend meetings, events, and conferences.
• Participate in community outreach activities and promote public awareness of Care Ring and the A Guided Journey model.
• Follow all Care Ring policies, procedures, and best practices.
• Maintain a caseload of approximately 25 perinatal clients and 10 postpartum clients.

Postpartum Support

• Offer non-medical physical and emotional support to parents during the postpartum period to promote mother-baby bonding.
• Assist with newborn care, including feeding guidance, soothing techniques, and safe sleep practices.
• Provide light household support related to newborn care (e.g., laundry, simple meal preparation, bottle washing and general tidying).
• Educate and empower parents on postpartum recovery, infant development, newborn cues and self-care.

• Support newborn feeding goals as directed by the family.

• Monitor family well-being and refer to appropriate professionals when needs extend beyond the doula’s scope of practice.

• Offer companionship, encouragement, and culturally responsive support throughout the postpartum period.
• With client approval, make every effort to attend key care appointments, including: one prenatal office visit; 4–6 week postpartum office visit; one early pediatric visit; lactation appointments if chosen.
• Demonstrates the ability to tailor postpartum support based on each client’s unique pregnancy history, birth experience, and any medical or psychosocial complications.

Skills and Knowledge Requirements

• Maintain a thorough understanding of the A Guided Journey program and its objectives.
• Accurately document all participant interactions, assessments, interventions, and referrals in a timely manner.
• Demonstrate strong analytical and problem-solving skills to make sound decisions independently and collaboratively.
• Ability to work effectively with culturally diverse clients and colleagues.
• Participate actively in staff meetings and doula support groups.
• Utilize effective…