Donor Eligibility Coordinator II

Job Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, growing your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

We are seeking a Donor Eligibility Coordinator II for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273.

Shift Information:
First Shift, Tuesday - Friday 10:00 AM - 6:30 PM & Saturday 9:30 AM - 6:00 PM.

Hourly rate: $16.11 an hour + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends).

1. Respond to and manage routine telephone and email inquiries from blood donors, telerecruitment staff and regional blood collections staff regarding donor eligibility and concerns, in line with organization procedures.

2. Maintain records and ensure donor confidentiality.

3. Escalate complex inquiries.

4. Provide on-the-job training and support to new hire staff.

5. May assist with donor investigations.

6. May assist with donor deferral entry into ARC database.

Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization. Has continuous contact with blood donors and field staff and occasional contact with hospital customers.

Education:

High School or equivalent required. Associate’s degree in science or health care field is preferred.

Experience:

3 years of related customer service experience preferred. Prior medical terminology and medical background experience is preferred.

Skills & Abilities:
Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

Travel: N/A.

Bilingual is helpful.

Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:
  Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance:
  Short + Long Term
• Service Awards and recognition

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for…