Donor Eligibility Coordinator II

Overview

Donor Eligibility Coordinator II for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273. Shift Information:
First Shift, Tuesday - Friday 10:00 AM - 6:30 PM and Saturday 9:30 AM - 6:00 PM. Hourly rate: $16.11 per hour + shift differential (+$1.75 after 3pm, +$2.75 on weekends).

• Respond to and manage routine telephone and email inquiries from blood donors, telerecruitment staff and regional blood collections staff regarding donor eligibility and concerns, in line with organization procedures.
• Maintain records and ensure donor confidentiality.
• Escalate complex inquiries.
• Provide on-the-job training and support to new hire staff.
• May assist with donor investigations.
• May assist with donor deferral entry into ARC database.

Full knowledge of the job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of the organization. Has continuous contact with blood donors and field staff and occasional contact with hospital customers.

Education:

High School or equivalent required. Associate’s degree in science or health care field is preferred.

Experience:

3 years of related customer service experience preferred. Prior medical terminology and medical background experience is preferred.

Management

Experience:

N/A

Skills & Abilities:
Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

Travel: N/A

• Bilingual is helpful
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:
  Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to a 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance:
  Short + Long Term
• Service Awards and recognition

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Apply now! Joining our team will provide you with the opportunity to make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws and ordinances as stated.

Ameri Corps, the federal agency that brings people together through service, and its partners — the Peace Corps, Ameri Corps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteer today to learn more, including our most-needed volunteer positions.

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