Director of Clinical Operations

Who is Harmony Health Group

Harmony Health Group was founded in 2015 with the mission of providing a safe, supportive, and therapeutic environment for individuals struggling with substance use disorders. Our first facility offered a flexible continuum of care designed to help clients navigate each step of their recovery journey.

Since then, weve continued to grow and broaden our services to include co-occurring and primary mental health treatment, allowing us to better meet the needs of the communities we serve. We remain committed to expanding access to high-quality, evidence-based behavioral health care; delivered by a team of dedicated professionals who are passionate about making a difference.

Why Harmony Health Group:

• Comprehensive benefits package, including medical, dental, vision, and life insurance
• Robust training program with clear pathways for professional growth and advancement
• Flexible scheduling options, with 1st, 2nd, and 3rd shifts available
• Full-time and part-time positions to match your ideal worklife balance
• Meaningful, rewarding work where you play a key role in supporting clients on their recovery journeys

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Job Title: Director of Clinical Operations

Reports To: Senior VP of Operations

About this role:

The Director of Clinical Operations serves as a strategic leader, responsible for advancing the clinical and operational vision across assigned facilities. This role ensures full compliance with all state and federal regulations, while actively shaping company-wide clinical policies, protocols, and regulatory submissions. A key leader in maintaining operational excellence, the Director oversees clinical best practices, the environment of care, accreditation readiness, and the efficient procurement and distribution of food, medical supplies, and facility resources.

In addition to day-to-day operational leadership, this position plays a critical role in emergency preparedness, including planning and coordination for inclement weather and natural disasters. The Director also manages vendor relationships and provides operational oversight for facility expansion and remodeling projects, ensuring seamless integration of new services and environments. This role is essential to fostering a culture of safety, quality, and continuous improvement across the organization.

As a Director of Clinical Operations with Harmony, you will:

• Review and ensure clinical care and compliance activities in assigned facility. Assist with the development of evidence-based practices.
• Provide oversight of facility activities. Including hiring for the clinical and operations departments.
• Assists in the development of Quality Assurance/Performance Improvement practices of the facility and maintenance of same including analysis of data and prioritization of efforts.
• Set expectations, develop plans, and manage processes to measure, assess and improve the quality of clinical programs and facility and/or regulatory/accreditation compliance by measurable results.
• Completes reports for the monthly Quality Assurance and Performance Improvement (QAPI) meetings
• Develop, review, and update internal clinical procedures, related outcomes measurement, patient satisfaction, and clinical scorecards to ensure ongoing compliance with federal, state and other third-party regulatory requirements.
• Supervise and oversee all aspects of the clinical department following the agency mission demonstrated by setting departmental goals and objectives. Evaluate existing contract compliance, monitoring and reporting to ensure all goals are being met
• Respond to alleged violations of rules, regulations, policies, & Codes of Conduct by evaluating and recommending investigations as appropriate.
• Regularly review and recommend changes in program services to meet client needs with particular emphasis on services for underserved populations, oversight of program evaluation and quality assurance functions for department…