Resident Assistant

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Assists the Clinical Staff in providing support services to residents, including adherence to program rules and Hope Haven policy.

• Support all phases of operation and implementation of program rules and policies.
• Communicate consistently with counselors through documentation about resident concerns, issues or needs.
• Assist Director of Admissions & Billing with resident intake procedures.
• Assist counselors with resident discharge procedures.
• Complete scheduled walk-around sessions to monitor the entire campus.
• Provide resident transportation to/from appointments, including self-help groups, as needed.
• Provide residents with NA/AA schedules and meeting locations.
• Complete Incident reports upon crisis.
• If designated, assist with medication management for residents.
• Conduct drug screens upon admission and when requested by staff.
• Maintain an inventory of resident room keys.
• Perform duties physically and mentally without harm to self or others.

• Assist clients and visitors with directions or information in a pleasant and courteous tone.
• Demonstrate a willingness to assist others with tasks and support other program staff to develop positive relationships.
• Model mature interpersonal conflict resolution and team building skills.
• Be on duty during designated hours as assigned.
• Uphold the Hope Haven Code of Ethics at all times.
• Respect Client Rights at all times.
• Perform other job-related tasks as assigned by supervisors.

• High School diploma or equivalent with at least one year of related experience; an Associate's degree in Human Services with similar experience preferred.
• Emotional stability, maturity, warmth, openness, and effective working skills with diverse populations.
• Valid NC driver’s license and insurability.
• Willingness to provide 24/7 coverage as needed.
• Knowledge of confidentiality laws.
• Complete all required training.
• Maintain CPR and First Aid certifications.

• Walking, standing, sitting, driving, lifting, pulling, pushing, keyboarding.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Non-profit Organizations