PART-TIME Client Care Specialist; CCS

Overview

PART-TIME Client Care Specialist (CCS) – FYZICAL Ballantyne, Charlotte, NC 164410

• This is a PART-TIME position
• Bilingual (English/Spanish) required
• Experience with health insurance in a physical therapy or medical setting is a plus
• Pay: $15/hour

FYZICAL Therapy & Balance Centers is seeking a friendly, organized, and detail-oriented Client Care Specialist to join our Ballantyne clinic. As the first and last point of contact for our patients, you play a critical role in delivering an exceptional patient experience.

If you enjoy helping others, thrive in a fast-paced environment, and want to grow with a respected and innovative physical therapy practice, we’d love to meet you.

• Supportive, team based work environment
• Exposure to state-of-the-art physical therapy technology
• Be part of a practice that truly values patient centered care

• Greet patients and provide outstanding customer service in person and over the phone
• Schedule patient appointments, evaluations, re-evaluations, and follow-ups
• Manage multi-line phone system and appointment reminders/cancellations
• Collect new patient intake information and maintain accurate records
• Verify insurance benefits, track authorized visits, and collect copayments
• Communicate with physicians, patients, clinicians, and billing companies
• Send, receive, and log reports and documentation (fax/email/mail)
• Process payments and maintain basic financial records
• Coordinate daily schedules and patient flow with clinicians and office manager

• Required
• Bilingual in English and Spanish
• High School Diploma or GED
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast paced environment
• Team-oriented mindset with flexibility and willingness to learn
• Comfortable using technology and office software

• Preferred
• 1–2 years of administrative or front-desk experience in a medical or physical therapy office
• Knowledge of health insurance, insurance verification, pre-authorizations
• Familiarity with medical terminology, CPT codes, and ICD codes

• Previous experience is a plus, but training is provided for the right candidate.

Apply today to join the team at one of the many independently owned and operated FYZICAL franchise locations across the nation. Members of the FYZICAL Family radiate excitement and enthusiasm for the future because our franchise model is transforming an industry dominated by hospitals and corporations. From all across the nation—in large cities, rural communities, and small towns— FYZICAL teams are achieving amazing results for their patients and careers.