Service Point Specialist

Overview

Sr Adm Support Assistant (Service Point Specialist)

Department of Community Resources

“Follow Your Calling, Find Your Career”
Final date to receive applications: 2/2/2026

Hiring Range: $20.00 - $26.13/hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, Meck Success, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Position Specific Summary

This is a part-time, temporary position. The selected candidate will support the Department Monday – Friday up to 20 hours a week. Shifts may vary between 10:00 AM to 2:00 PM or 11:00 AM to 3:00 PM. Applicants should be comfortable with scheduling flexibility within these time frames.

Location: 3205 Freedom Drive, Charlotte, NC 28208

This is a customer-facing position that will greet, receive, and assign customers and the public who have come into the Mecklenburg County Community Resource Center (CRC) to apply for Health and Human Services and supporting programs. Health and Human Services agencies represented in the CRC are the Department of Social Services, Public Health, Child Support, Veterans Affairs and various community service organizations/agencies.

This position is responsible for reviewing information in the state and county computer systems to assess need and case status, provide information and referral services, and utilize the queuing system to successfully route customers to the appropriate portal for the assistance they seek. This position may also provide administrative back-up to other administrative support functions.

The goal of the Community Resource Center is to deliver quality, accurate, and personalized solutions that enhance customer satisfaction with every interaction.

• Greets and receives customers who are in the Center to seek assistance and/or apply for benefits/services through the Department of Social Services, Child Support Enforcement, Public Health and Veterans Affairs and other Community Partner services offered within the CRC.
• Researches various State and County computer systems to determine case status and to identify need.
• Provides basic answers about services offered and referral information based on customers situation.
• Inputs customer’s demographic data into the computer systems as necessary to assign customer to appropriate service area.
• Assigns customers to the appropriate department within the CRC by successfully utilizing the queueing system.
• Scans customers’ documents appropriately, provides detailed narrative information in the appropriate computer applications relative to the various departments’ standard operating procedures within the CRC.
• Assists customers with completion of required forms and applications as needed per program policy and procedural requirements.
• Monitors customer activity in the lobby and waiting areas of the CRC to insure safety and to verify that all customers have been assessed.
• Addresses the needs of customers of diverse languages, ethnic and socio-economic groups, and those with special needs. When appropriate, utilizes bi-lingual staff, agency interpreter, or contracted…