Patient Experience Coordinator

Be among the first 25 applicants

Patient Experience Coordinator – Charlotte, NC | Administrative Position

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow. Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away.

Apply now to join a role that ensures all patients’ needs are met so they receive an outstanding experience in our office. You will be the point of contact for referrals and help guide patients through the process from start to finish.

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment
• Confirms patients' appointments and provides necessary instructions prior to their initial appointment
• Contacts patients regarding benefits and/or co-pays and coverage information for all outpatient procedures
• Assures timely response to third party payers requests for additional information
• Coordinates baseline aspects of benefit verification or self-pay payment options for all new patients
• Coordinates with other coworkers and offices to verify referrals and radiography

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office
• Demonstrated ability to quickly learn new software programs and EMR

• Associates or Bachelor’s degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office

We offer 401k with match, eight paid holidays, generous PTO accrual, and other benefits as part of our team.

Location:

Charlotte, NC

Compensation:
Charlotte, NC $55,000 - $65,000; other ranges listed may reflect different postings.