Precertification Specialist

Primary Objective

Responsible for the verification of insurance benefits and obtaining prior authorizations for all scheduled procedures as needed by successfully performing duties within the policy and procedures outlined.

• Obtain and confirm insurance benefits via online or telephone.
• Obtain prior approvals as required by payer plan with regular follow‑up as needed.
• Communicate detailed policy benefits and expected pre‑payments to patients.
• Communicate with provider offices as needed.
• Enter patient credit card prepayments into Epic.
• Prioritize work queue into date of service order and/or specific payer and/or procedural needs.
• Meet the physical and mental demands of the position.
• Work on‑site.
• Maintain predictable, reliable, and prompt attendance.

• Understanding of payer medical policies and guidelines pertaining to prior authorization requirements.
• Detail oriented.
• Excellent customer service skills; communicating clearly and effectively.
• Ability to multitask and remain focused while managing a high‑volume, time‑sensitive workload.
• Computer skills including Excel, Word and internet use.

• Attention to Detail
• Multi‑Tasking & Adaptability
• Critical Thinking
• Follow up

N/A

90 days of training within Epic, major insurance websites, OnBase Scanning system and Assurance.

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

High school diploma or GED.

• 2 years of medical field experience.
• At least 1 year of pre‑certification experience preferred.
• Epic experience preferred but not required.

N/A

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is remote, so employee should have discipline to work alone and have a dedicated workspace with highspeed internet which offers HIPAA compliance and room for two monitors.

N/A

Full‑time 40‑hour weekly position. The hours may range between 7:00 a.m. and 6:00 p.m.

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Sitting and working on a computer for extended periods of time. Ability to wear a headset for telephone usage and team meetings.

Mental Demands: Ability to work alone, problem solve and work at a high pace.

• Active & Current Driver’s license.
• Clean driving record.
• Consistent and Reliable Transportation.
• Polite and professional disposition.

Travel is not required for this position, except when training or occasional in‑person staff meetings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.

The Precertification Specialist is responsible for obtaining prior authorizations for all scheduled surgical, DME, allergy, V&S, and radiology orders by successfully completing the approved authorization process for all payers. Typical responsibilities include but are not limited to: monitoring assigned work queues, contacting payers, contacting patients about any pre‑service payments, addressing emails/in‑baskets, addressing voicemails, scanned faxes, communicating as needed with provider offices.

The Pre‑certification specialist should be able to work independently and solve routine type issues, but when potential systemic issues are noted, these should be reported to the Precertification Team Supervisor.