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Behavioral Health Director

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: North Carolina Community Health Center Association
Full Time position
Listed on 2026-02-01
Job specializations:
  • Healthcare
    Mental Health
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Location:

Full-time position working in a multi-disciplinary Federally Qualified Health Center (FQHC) providing clinical coordination of behavioral health services in collaboration with mental health therapists, psychologists, and medical providers s position requires the application of clinical training to triage requests for services while providing administrative support to the department.

KEY RESPONSIBILITIES
  • Manages incoming requests for behavioral health services and prioritizes (triages) appointments using a brief assessment format over the telephone or in person.
  • Makes treatment recommendations and referrals to services in the community.
  • Assigns mental health provider to each patient depending on needs of patient.
  • Assists mental health provider by obtaining diagnostic assessments, processing and helping to complete an intake/screening before assignment to therapist.
  • Assists psychiatric provider by reviewing requests for services, scheduling appointments, and providing general communication to patients requesting refills or medication questions.
  • Makes referrals for further diagnostic psychological or medical testing as needed.
  • Provides brief therapeutic interventions as necessary.
  • Provides crisis intervention and referral for psychiatric hospitalization.
  • Provides appropriate patient assessment, planning, implementation and evaluation in accordance with acceptable Standards of Care.
  • Establishes treatment plans for each patient.
  • Communicates with patients and families to obtain personal and social information pertinent to development of adjustment difficulty.
  • Prepares and maintains documentation, records and reports in accordance with clinic, state, and rules and regulations on the Electronic Health Record.
  • Works in collaboration/consultation with multi-disciplinary team to perform clinical assessments and develop treatment plans within and externally to the clinic.
  • Participates in team meetings within the behavioral health department.
  • Completes other duties as may be assigned by the immediate supervisor consistent with responsibilities of the position.
Supervision

Receives assignments and organizational requests regarding day-to-day responsibilities from the Chief Operations Officer (primary supervisor).

Receives requests and assignments from the psychiatric provider regarding patient care needs.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge:
Extensive knowledge of the etiology of serious mental illness, developmental, and substance abuse disorders and their treatment by a variety of appropriate therapeutic interventions; risk assessment and crisis intervention; and knowledge of community resources.

Abilities
  • Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflow and procedures.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Client Service – Manages difficult or emotional client situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; follows through on commitments.
  • Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
  • Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent by notifying immediate supervisor of need for coverage; arrives at meetings and appointments on time.
  • QUALIFICATIONS
    • Licensed as an LCSW by the state of North Carolina.
    • CPR/BLS certification or ability to take and pass a course.
    • Preferred experience in practicum or…
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