Bilingual Patient Services Coordinator III

Overview

Bilingual Patient Services Coordinator III role at Novant Health
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Novant Health Ballantyne Medical Clinic is seeking a Full-Time Bilingual Patient Service Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due. Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day.

Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip. Cross-training required in multiple administrative support functions.

• Complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record.
• Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay.
• Enter necessary patient demographics if new patient; verifies information if established patient. Choose appointment time based on patient request, physician/provider availability and urgency of appointment.
• Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Participate in regular staff meetings. Work with team to identify opportunities of improvement and actively participate in the improvement process.
• Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority.

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional
  
  Skills:
  
  Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments. Excellent verbal communication skills. Ability to work with changing priorities. Strong organizational, problem solving and critical thinking skills. Ability to interact with individuals of all cultures and levels of authority. Ability to maintain confidentiality. Ability to function as part of a team. Initiative.
  
  Basic medical terminology. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity with coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

• Competitive benefits package
• Career advancement opportunities
• Clinical and non-clinical positions available
• Tuition reimbursement
• We are an Approved Public Student Loan Forgiveness organization

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Job Opening 132992

• Entry level

• Full-time

• Health Care Provider
• Industries:
  Hospitals and Health Care

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