False Alarm Coordinator

False Alarm Coordinator page is loaded## False Alarm Coordinator locations:
CMPD HQtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
January 27, 2026 (9 days left to apply) job requisition :
JR103156

Date Opened:
Friday, January 16, 2026 12:00 AMClose Date:
Tuesday, January 27, 2026 12:00 AM Department:
Charlotte-Mecklenburg Police Department Salary: $28.99 - $36.23 Commensurate with Experience
** Welcome to the City of Charlotte
** Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:
* Attracting and retaining a skilled and diverse workforce
* Valuing teamwork, openness, accountability, productivity, and employee development
* Providing all customers with courteous, responsive, accessible, and seamless quality services
* Taking initiative to identify, analyze, and solve problems
* Collaborating with stakeholders to make informed decisions##
** SUMMARY
* * The primary goal of the False Alarm Reduction Unit is to reduce the number of false alarms that the Charlotte-Mecklenburg Police Department responds to, thus allowing officers to concentrate on other areas of crime prevention and law enforcement. The False Alarm Reduction Unit maintains a database of alarm permits, tracks registrations, educates employees and citizens and handles all false alarm appeals as outlined in the appeal process.
* Tracks false burglar alarm responses, issues related fines, processes payments, and initiates collection for unpaid fines.
* Reviews and processes fine waiver requests; serves as the first step reviewer in the initial appeals process.
* Maintains and updates alarm account database, tracks response histories and compiles data for reporting.
* Verifies data accuracy, researches discrepancies, and maintains organized records and files.
* Responds to inquiries from alarm users, police personnel, alarm companies, and outside agencies.
* Coordinates follow-ups on alarm-related issues and keeps department staff informed.
* Disseminates educational materials and delivers presentations on alarm prevention to the public, internal staff, and governing bodies.
* Monitors industry trends and email alerts to identify potential ordinance impacts.
* Maintains a resources of alarm-related information and published content.
* Performs all other duties assigned.##
** CONDITIONS OF EMPLOYMENT
** The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community…