TM Implementation Specialist

Summary/Objectives

Responsible for the complex implementation of all Treasury Management products / services for the clients of South State Bank. Coordinates and provides training to clients on how to effectively utilize Treasury Management products in accordance with their business needs. Supports the sales cycle by serving as the subject matter experts on Treasury Management products and services. Provides guidance and support to teammates on the Treasury Management Implementation team for less complex client implementations.

• Develop and maintain extensive technical knowledge of Treasury Management and Bank products, services and pricing, service setup documentation, operating systems, and data transmissions, file formats and protocols used for the delivery and support of Treasury Management products and services.
• Manages Implementation queue workflow to ensure workload parity across Implementation team.
• Receive, validate, record and image Treasury Management implementation documentation for setup and maintenance to clients’ TM products, services and pricing.
• Create, maintain and execute project plans and implementation for complex Treasury Management inclusive of client conversions during mergers.
• Implement TM products/services as required; if implementation of a product/service requires input from another area, gain assistance and follow through until implementation is completed.
• Performs testing of ACH file uploads (both CSV and NACHA formats) and Positive Pay file uploads as needed.
• Communicates with clients regarding file testing and any format changes needed.
• Coordinates installation and testing for Remote Deposit Capture clients.
• Ensure that all quality service level agreements related to implementation tasks and timelines are met.
• Advise clients on potential improvements to online security, product/service utilization and enhancements.
• Maintains ownership of problem resolution on any Treasury Management implementations, including identifying the issue, resolving and follow up with client to ensure satisfaction.
• Ensure client Treasury Management documentation, internal processes and procedures are compliant with regulatory guidelines.
• Provide clients with all necessary startup materials (user guides, manuals, instructions, token activation, etc.). Provide clients with walk-through and training on services as required, either by telephone or Web Ex.
• Follow up with clients to ensure all products/services are implemented and functioning correctly, that pricing is accurate and that any additional client needs are met.
• Assist Treasury Management Sales Officers in identifying additional client needs and offering/providing additional TM products/services.
• Provide guidance and support to teammates on the Treasury Management Implementation team.
• Be available for occasional on-site client visits as required.
• Maintain appropriate tracking logs, based on client additions/changes/deletions.
• Provide subject matter expertise to internal bank staff as required.
• Acts as back-up to Treasury Management Client Support team.
• Assist with special projects as required.
• Participates in data mapping, testing and other conversion projects related to Bank mergers.

• Commitment to provide excellent customer service
• General banking knowledge

• Education:
  
  Associates degree or higher preferred
• Experience:
  
  3-5 years Treasury Management Support experience; 5 years previous banking experience preferred (Commercial Call Center, Client Service, Operations). Experience with and advanced technical knowledge of account analysis, TM products/services and online banking systems preferred.
• Certifications/Specific Knowledge: MS office expertise (MS Excel, Word, Outlook, Project);
  Ability to read, write, speak and understand English;
  Proven understanding of the technical aspects of Treasury Management products (file formats, file transmissions). Excellent written/oral communication skills;
  Proven success in problem analysis and resolution;
  Strong attention to detail and accuracy;
  Strong organization skills;
  Ability to manage multiple detailed work assignments with a high…