Portfolio Services Manager III

Location

Hybrid – St. Paul or Charlotte. This is a hybrid position based in either city. We’re committed to your flexibility and well‑being. Our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for part of the week. Find out more about our culture of flexible working.

The Portfolio Services Manager III works on our most complex and sophisticated products. For our SAS division, this role supports a variety of alternative investment products such as CLO and leveraged loan finance facilities where we provide portfolio administration, securities custody, collateral agent, paying agent, and trustee services. The Portfolio Services Manager III understands the complex funding and portfolio compliance requirements and portfolio accounting concepts that accompany these products.

We give you a world of potential. The Portfolio Services Manager III works on our most complex and sophisticated products. For our SAS division, this role supports a variety of alternative investment products such as CLO and leveraged loan finance facilities where we provide portfolio administration, securities custody, collateral agent, paying agent, and trustee services. The Portfolio Services Manager III understands the complex funding and portfolio compliance requirements and portfolio accounting concepts that accompany these products.

This role operates in a fast‑paced evolving market. Clients are high‑profile market makers driving new finance industry structures and concepts with cutting‑edge lending and securitization strategies. These clients include some of the top asset management firms, investment bankers, hedge funds, REITs, and institutional issuers/borrowers and investors. The Portfolio Services Manager III works closely with these clients and adapts to changing priorities to ensure that all time‑sensitive funding, trading, payment and reporting activity is carried out in accordance with the client’s request and contractual requirements.

The role holder also works closely with various internal business partners such as sales, business development, legal, relationship managers and middle/back‑office support teams to resolve issues and solve for our client’s business needs.

The Portfolio Services Manager III is responsible for the overall management and administration of moderately complex deals/portfolios which could span multiple clients and products. Deal structures typically include esoteric concepts and active portfolio management. The Portfolio Services Manager III will establish relationships with the client(s) to understand business needs and serve as the primary contact to address and solve for all issues.

The role holder will recommend process improvements and servicing enhancements to improve efficiency and exceed client expectations. This requires close interaction with the client and the operations team assigned to the deal and monitoring deliverables outside a structured workflow to ensure contractual requirements are met. The role holder may also assist with production support and completing these administrative services as well as reviewing the work carried out by other team members.

Coordination with internal teams, external counsel, and clients in connection with new business opportunities, amendments, and terminations may also be required. The Portfolio Services Manager III ensures compliance with regulatory and risk management policies for all activities, critically for onboarding activities, deal amendments, and terminations.

• Administer and manage moderately complex deals, including actively managed portfolios with daily, time sensitive activity.
• Ensure portfolio and trade activity is processed accurately, timely and in accordance with client instructions and contractual agreements.
• May review the work carried out by other team members and provide feedback.
• Act as primary point of contact for client communication and apply product knowledge and ability to interpret complex legal documents to independently investigate and respond to client inquiries and requests.
• Liaise deal…