Tax Resolution Specialist

Company Overview

isolved HCM delivers 40 years of industry experience daily to its 160,000+ “People Hero” customers. Headquartered in Charlotte, NC with 18 US locations, isolved HCM is a global enterprise with locations in Colombia, Guatemala and Mexico. isolved is a top place to work in the USA 2023 and we are proud of our employee engagement results in 2024. Our People Heroes rated us number one in vendor satisfaction within Sapient Insights Group’s HR Systems Survey for two years in a row.

isolved HCM is recognized as a top performer in SMB Payroll – 2023 Sapient Report. The company fosters a culture of employee engagement and continuous improvement. isolved HCM’s solutions empower more than five million employees and 145,000 employers to boost performance, increase productivity and accelerate results while reducing risk.

The isolved Tax Department is looking for team members who enjoy payroll taxes, research, and resolution. As a Tax Resolution Specialist, you will act as a detective and problem-solver who digs into tax requirements to identify the root cause of cases. The Tax Resolution Specialist will work with customers to resolve payroll tax notices, complete amended tax returns, and work directly with clients through CRM, email & phone.

The underlying goal is to reach the best possible outcome for customers while building relationships with key agents at various tax agencies.

• Resolve in-depth payroll tax issues across federal, state, and local agencies
• Prepare amended tax returns while ensuring compliance with applicable regulations
• Review and process quarter-end and year-end adjustments for accurate reporting
• Accurately and timely prepare and submit payroll taxes and returns
• Act as a client advocate for payroll tax filing matters
• Maintain the tax database while preserving data integrity
• Complete EFT registrations and communicate with agencies via mail, email, or fax
• Update existing client rate changes via SUI Rate Exchange
• Articulate changes in tax compliance requirements to the Development Team
• Participate in streamlining future processes

• Passion for technology
• Embrace constant change and welcome it
• Effectively communicate and negotiate
• Detail-oriented with exceptional oral, written, and interpersonal capabilities
• Demonstrate working knowledge of Microsoft Word, Excel, Outlook, and web-based applications
• Work well under pressure and meet strict deadlines

• Bachelor’s Degree (Preferred)
• Experience with multi-state tax and payroll rules
• Experience in e-filing federal and state tax returns and W-2’s
• Experience working at a Payroll Service Bureau (PLUS)

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers. isolved People Cloud seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy.

Visit  for more information regarding our culture and focus on employee experience. Visit  for a comprehensive list of our employee total rewards offerings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.