TMS Quality Compliance Analyst III

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up.

We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high‑quality resolutions.

• Minimum of 2 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on AML, compliance, or regulatory matters.
• Minimum of 2 years of relevant experience in quality review and control framework.
• Conduct investigative review and analysis in support of company’s BSA/AML regulatory compliance policies and programs, including investigating automated alerts from our transaction monitoring systems and referrals sourced from law‑enforcement requests and other company lines of business.
• Gather and analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products.
• Document investigations in appropriate channels and in written narratives as necessary.
• Incorporate feedback from Quality Assurance Team.
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures.
• Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to investigations.
• Review data from systems and following Coinbase procedures to investigate, decide, and document identifiable alerts.

• Strong interpersonal, analytical, and communication (verbal and written) skills.
• Experience working with Google Sheet, Google Doc, Excel, and Word.
• Flexible and adaptable to the evolving needs of a high‑growth and fast‑paced organization environment.
• Ready to support a 24/7 environment.
• Organized with a high level of attention to detail.

• Professional certification in AML or Fraud (e.g., CAMS, CFCS, CFE).
• Experience in project management, analytics, or vendor management.
• Advanced degree in business, finance, or customer experience (CX).
• Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
• Experience collaborating with external outsource business partners.

This role requires full‑time, in‑office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night.

Job #: G2713

Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local law.

For U.S. applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E‑Verify program in certain…